Removing attributes and routepoints from Omnichannel Database

Last Updated : Nov 02, 2021 |

About this task

When you remove attributes and routepoints from Avaya Control Manager, they are not removed from Omnichannel Database. Therefore, you must use this procedure to permanently remove them from Omnichannel Database.

Procedure

  1. Start Omnichannel Administration Utility.
  2. In the navigation pane, click General Administration > System > Attribute cleanup.
  3. On the Attributes tab, select the check box for the attribute that you want to remove.
  4. In the Groups section, check if any groups are attached to the attribute.
  5. If no groups are attached to the attribute, click Delete.
  6. If any groups are attached to the attribute, do the following:
    1. Select the group and click Edit.

      Omnichannel Administration Utility redirects you to the edit page of the group.

    2. On the edit page of the group, unassign the attribute and click Save.
    3. In the navigation pane, click General Administration > System > Attribute cleanup.
    4. On the Attributes tab, select the check box for the attribute.
    5. In the Groups section, check if any groups are attached to the attribute.
    6. Repeat Step a to Step e until you unassign the attribute from all groups.
    7. After you unassign the attribute from all groups, click Delete to remove the attribute.
  7. Select the Routepoints tab.
  8. On the Routepoints tab, select the check box for the routepoint that you want to remove.
  9. In the Rules section, check if any rules are attached to the routepoint.
  10. If no rules are attached to the routepoint, click Delete.
  11. If any rules are attached to the routepoint, do the following:
    1. Select the rule and click Edit.

      Omnichannel Administration Utility redirects you to the edit page of the rule.

    2. On the edit page of the rule, unassign the routepoint and click Save.
    3. In the navigation pane, click General Administration > System > Attribute cleanup.
    4. On the Routepoints tab, select the check box for the routepoint.
    5. In the Rules section, check if any rules are attached to the routepoint.
    6. Repeat Step a to Step e until you unassign the routepoint from all rules.
    7. After you unassign the routepoint from all rules, click Delete to remove the routepoint.