Use the Mail Store option to:
Configure a distribution group address for the From header of each email that goes out from the Avaya Oceana® mailbox. All outgoing emails from the agents are configured with the email address of the distribution group, instead of the actual mailbox from which the emails are sent.
Configure the outgoing emails to be approved prior to being sent out to a customer.
Configure a specific percentage of outbound reply emails from agents to go through an approval process.
Name |
Description |
Mailbox |
Local-part (username) of mailbox email address. |
Domain |
Domain name of the mailbox email address. |
Display Name |
The name that appear in the Email From address. |
Inbound Server |
The host name of configured Inbound Server along with the respective security protocol. |
Inbound Mail Threshold |
The maximum number of Email messages to be retrieved from the mailbox every scan interval. You can enter a different value for this variable for each mailbox. |
Outbound (SMTP) Server |
The host name of configured Outbound Server. |
% of mail to send to approval |
The specific percentage of outbound reply emails from agents can be set to go through an approval process. |
Approval for Fowards |
To enable email approval process for email forwards, that is, if incoming emails are targeted for approval for individual mail box. |
Credentials |
Credentials to be used to access chosen mail servers. |
Rule Group |
The name of the Rule Group to be applied on the email messages received from the current Mail Store. |
Agent Initiated Email |
Sets the mailbox to allow an agent to initiate an Ad-Hoc email (emails that are initiated by agents without an incoming email from customer).
Note:
When the Agent Initiated Email option is selected for a mailbox, any email-enabled Avaya Oceana® agent can send out an email from that mailbox. The outbound email comes from that mailbox, and not from the agent.
|
Allow Multireply |
To enable the multireply feature for individual mail boxes. |
Send as group |
Sets the distribution group address for each outgoing email sent from the current mailbox. The text box next to the check box displays the email address of the distribution group that is used for outgoing emails. All the outbound emails sent from this Mail Store have a group address as the sender address.
Note:
The Send as group option is available for authorized SMTP access and when the mailbox is a member of the Avaya Oceana® distribution group.
|
Shared |
Select this option if the mailbox on the mail server is configured as shared. .
Note:
If a mail server is configured as a shared server, all the configuration is done on mail server side, you must only provide access information (shared username in addition to mailbox info).
|
Username |
The shared user name of the account used to connect to the mailbox. |
