Configuring LDAP integration

Last Updated : Sep 01, 2020 |

About this task

The Avaya Workspaces address book uses Avaya Aura® Device Services to search for enterprise directory contacts using LDAP. You must set the Avaya Aura® Device Services fully qualified domain name (FQDN) in Oceana Configuration using the System Manager web console.

Avaya Aura® Device Services queries the Active Directory (AD) global catalogue. All user information fields are not available in the global catalogue by default. Therefore some fields can appear blank in the Avaya Workspaces address book. If you want these missing fields to appear in the address book user profiles, the AD administrator must add these fields to the global catalogue.

Before you begin

  • You must install and configure Avaya Aura® Device Services. For more information, see Deploying Avaya Aura® Device Services.

  • To retrieve contacts from Avaya Aura® Device Services using LDAP, your solution must include Avaya Aura® 7.1.5 or later.

  • Ensure that cross origin resource sharing (CORS) is enabled on AADS. For more information, see Administering Avaya Aura® Device Services.

  • Ensure that the active users search filter and users search additional filter in AADS are configured to return users only. For more information, see Deploying Avaya Aura® Device Services.

Procedure

  1. In System Manager, click Elements > Avaya Breeze® > Configuration > Attributes.
  2. On the Service Clusters tab, in the Cluster field, select ProvisioningCluster.
  3. In the Service field, select Oceana Configuration.
  4. Under Unified Agent Client, for AADS FQDN, select the Override Default check box and type the AADS FQDN.
  5. Click Commit.

Next Steps

Verify that Enterprise Directory contacts appear in the address book on Avaya Workspaces.