Restoring the Omnichannel database

Last Updated : Dec 06, 2022 |

About this task

Use this procedure to restore the Omnichannel database onto your Microsoft Windows Server 2019 (Desktop Experience) Omnichannel server. This procedure applies to a standalone Omnichannel database that does not have a database mirror. For more information on how to restore the Omnichannel database that has a database mirror, see Avaya Oceana® and Avaya Analytics™ Disaster Recovery.

Important:

You must install, run, and patch the Omnichannel server software using a Windows Administrator account with full Administrator privileges. You must run the Oceana Data Management Tool using the same account.

Procedure

  1. Log in to the Omnichannel server as an administrator.
  2. Do one of the following:

    • For Avaya Oceana® 3.5.x or 3.6, go to the OCEANA_INSTALL_DIR\Avaya\Oceana\Oceana\BackupAndRestore folder.

    • For Avaya Oceana® 3.7 or later, go to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDataManagement folder.

  3. Do one of the following:

    • For Avaya Oceana® 3.5.x or 3.6, right-click the BackupAndRestore.exe file and select Run as Administrator.

    • For Avaya Oceana® 3.7 or later, double-click the OceanaDataManagementTool.exe file.

  4. In the Oceana Data Management utility, click Backup and Restore.
  5. In the navigation pane, click Backup and Restore.
  6. Navigate to the Select file to restore from section.
  7. The Allow Restore if user file is missing option is checked by default.
    Note:

    The Allow Restore if user file is missing option ensures that the restore continues without error, even if a User file is missing while the Restore file is present on a folder.

  8. Click Browse.
  9. Select the backup file and click Open.
  10. Click Restore Database.

    The application displays the Drive restore screen.

  11. In the Select your database drive letter field, select the drive that you specified for the Omnichannel database when installing the Omnichannel server software.
  12. In the Are you restoring a mirrored backup field, select one of the following options:

    • Select Yes if you take the backup from the server with mirroring configured.

    • Select No if you take the backup from a system with no mirroring configured.

  13. Click Restore.
    Important:

    If the Omnichannel server displays the Cache Post Restore Script terminal window, keep the window open until the process in the window is completed.

    Note:

    If the Allow Restore if user file is missing option is cleared and a user file is missing, the restore is not completed, and a message box appears. To complete the restore, you must select the Allow Restore if user file is missing option and restart the restore process.

    The utility displays the Restore complete! message when the restore process is complete.

  14. Optional Modify the passwords again after the restore process because the backup does not contain the previously modified passwords.
    Note:

    Perform this step if you had modified the default passwords of the Omnichannel database previously.

  15. Optional Reconfigure the server for secure connections after the restore process.
    Note:

    Perform this step if you had previously configured the Omnichannel server for secure connections.