Microsoft Graph set up process

Last Updated : Mar 11, 2022 |

Use the following process flow for Microsoft Graph set up.

No.

Tasks

Description

1

Install Office 365 certificates on Avaya Aura® System Manager.

See Installing Office 365 certificates on Avaya Aura System Manager.

2

Register your application on Microsoft Azure portal.

To authenticate with the Microsoft identity platform endpoint, you must register your application on the Microsoft Azure application registration portal.

For detailed steps, see Register your app.

3

Configure Certificates and Secrets.

See step 5a and 5b.

4

Configure API permissions.

For your application to access data in Microsoft Graph, you must configure the application permissions and the global administrator must approve the permissions.

The pre-configured permissions are in access token authorization information. They are roles or actions that the application is allowed to perform at the API.

5

Configure credentials.

To be identified in Microsoft authentication service, you must configure the client secret or the client certificate.

Note:

For a higher level of security, you must use a client certificate instead of a client secret, as a credential.

5a. Configure Microsoft Graph authentication with client secret in Omnichannel Administration Utility.

See Configuring Microsoft Graph authentication with client secret in Omnichannel Administration Utility.

5b. Configure Microsoft Graph authentication with client certificate in Omnichannel Administration Utility.
Key store must be in PKCS standart (.p12), with one X.509 certificate and its corresponding RSA private key with length 2048 bits. The entries are as follows:

  • Entry Name - privatekey

  • Algorithm - RSA

  • Key Size - 2048

  • Key store password - notasecret

  • Private key password - notasecret

Upload the generated certificate on the application page, in Microsoft Azure portal, in the Cerificates and Secrets area. See step 3.

See Configuring Microsoft Graph authentication with client certificate in Omnichannel Administration Utility.

6

Configure the inbox for Microsoft Office 365.

See Configuring inbox for Microsoft Office 365.