1

Outbound email approval process overview.

See Outbound email approval process.

2

Configure rejection codes.

See Configuring rejection codes.

3

Configure approval attributes.

See Illustration of the approval attribute configuration for outbound emails.

4

Configure inbound rule for assigning the approval attributes.

See Configuring rule groups.

5

Configure percentage of mails routed for approval.

See Configuring percentage of mails going for approval.

6

Email approval ratios.

See Email approval ratios

7

Approval process of an outgoing email reply from the agent to the customer.

See Approving outbound emails from agents to the customer in the Using Avaya Workspaces for Avaya Oceana® document.