Use this procedure to configure email transcripts.
Procedure
Start Omnichannel Administration Utility.
In the left navigation pane, click Transcripts.
Click Config.
Navigate to the Email Transcript Access section.
In Web Service, type the complete URL of the filtering service.
For example, http://127.0.0.1/CustomerFilterMessages-{$version}/rest/filter/transcript/email. If your service listens on a port other than 80 or 443, include the port number.
