In an Avaya Oceana®, the supervisor reporting dashboard provides real-time reporting capabilities. Using Avaya Workspaces, users can view real-time reporting dashboards to monitor up-to-date statistics for your contact center and resources. You can view changes in call activity in real time by using the supervisor reporting dashboard. Avaya Analytics™ provides real-time data for your dashboards.

You can administer permissions for supervisor reporting dashboard users by using Avaya Control Manager. Avaya Control Manager administrators can assign create, modify, delete, and view permissions to users. The types of supervisor reporting dashboard users are:

• Avaya Analytics™ Administrator: This user has permissions to access the supervisor reporting dashboard, but does not use any other Avaya Workspaces features. For example, this user cannot handle interactions. This user sees all agents when viewing a dashboard.

• Avaya Analytics™ Supervisor: This user has permissions to access the supervisor reporting dashboard, but does not use any other Avaya Workspaces features. For example, this user cannot handle interactions. This user sees agents and routing service groups that are assigned to them in Avaya Control Manager Agent Groups.

You can assign Avaya Oceana® permissions to supervisor reporting dashboard users in conjunction with Avaya Analytics™ permissions. You assign Avaya Oceana® permissions to Avaya Workspaces users. The types of Avaya Workspaces users are:

• Avaya Workspaces Administrator: This user is a standard Avaya Workspaces administrator. You can assign this user Avaya Analytics™ administrator or supervisor permissions to access the supervisor reporting dashboard.

• Avaya Workspaces Supervisor: This user is a standard Avaya Workspaces supervisor. You can assign this user Avaya Analytics™ supervisor permissions to access the supervisor reporting dashboard.

This chapter describes how to manage user access for the supervisor reporting dashboard.