Skip this procedure if you have configured the Communication Manager Hunt Group using the Communication Manager System Access Terminal (SAT) interface.
Use this procedure to configure a Communication Manager Hunt Group. Since all Work Assignment agents must be in a single pool, they must be in the same Hunt Group or Skill.
Procedure
On the Avaya Control Manager webpage, click Communication Manager Objects > Hunt Group.
On the Hunt Group page, click Add.
In the Location field, select the location to which the Hunt Group is assigned.
In the Group Number field, enter a group number.
This value is used for the Hunt Group as the provider value in the System Manager Source Details section of the Work Assignment agent configuration.
In the Group Name field, enter the Hunt Group name.
In the Extension field, enter the Hunt Group extension number.
Perform the following steps to add an extension to the Hunt Group:
In the Add Extension Number field, enter the extension number.
Click Add Extension.
The system displays the extension in the bottom of the screen.
Perform the following steps to add an extension range to the Hunt Group:
In the Start from extension field, enter the first extension number of the extension range.
In the End at extension field, enter the last number of the extension range.
Click Add Range.
The system displays the extensions in the bottom of the screen.
Click Add Extension From Location List to get a list of extensions that are assigned to the Hunt Group location.
You must use this option when working in a location-based environment.
To add an extension, select the option next to the extension and click Add.
