Group management, also referred to as data partitioning, provides a data access control mechanism for agents and supervisors within an Avaya Oceana® instance. By creating groups and assigning relevant entities to the groups, you can control data access across agents. You can create customer-defined data groups to restrict the data that agents can see within Avaya Workspaces while handling contacts. You can restrict agents from accessing data that is not relevant to their group or business unit.

You can assign the following Avaya Oceana managed entities to a group:

• Work codes

• Disposition codes

• User codes

• Defer codes

• Transfer services

• Screenpops

• Email template groups

• Outgoing mailboxes

An agent can access only those entities of a group that are assigned to the agent.