Adding attributes to an agent

Last Updated : Mar 09, 2017 |

About this task

Use this procedure to add routing attributes to an agent.

Procedure

  1. On the Avaya Control Manager webpage, click Users.
  2. Select the Users tab.
  3. Select a user and click Edit User.
  4. Scroll to the right and select the Avaya Oceana tab.
  5. Ensure the user has a Voice account.
  6. Select the Attributes tab.
  7. Move the required attributes from the Available Attributes list to the Agent Attributes list.
  8. Click Save.