In Avaya Control Manager, you can configure thresholds for Channels and Named Services from the SLA Threshold Management page.

Thresholds for Channels are defined in UCA and can be configured in Control Manager. When you configure existing thresholds, data is synchronized between Control Manager and UCA.

Thresholds for Named Services are defined in Work Assignment Portal. You can create new thresholds or configure existing thresholds for these Named Services in Control Manager. When you create or configure thresholds, data is synchronized between Control Manager and UCA.

On the SLA Threshold Management page, you can delete the thresholds for Named Services created from this page, but not the Channels.