Configuring Email limit

Last Updated : Mar 11, 2022 |

About this task

You can use an internal Avaya Oceana® queue to increase the number of queued emails. The queue holds the emails in the OCP database, but does not route the contacts to the agents untill the overall numbers of contacts are within the system limits. The email specific queue follows the First In First Out (FIFO) order of contact processing. Use the following procedure to enable the internal Avaya Oceana® queue.

Important:

You can limit the internal OCP queue size by configuring the Size of Digital contacts queue attribute. For more information, see Configuring channel limits.

Procedure

  1. Log on to Avaya Aura® System Manager.
  2. Navigate to Elements > Avaya  > Configuration > Attributes.
  3. Click the Service Clusters tab.
  4. In the Cluster field, select the cluster.
  5. In the Service field, select ORCRestService.
  6. In the Advanced area, in the Use internal OCP queue field, do the following:
    1. Select Override Default check box.
    2. In the Effective Value field, select true.
  7. Click Commit.
  8. Reboot Avaya Oceana® Cluster 3.