Configuring the start work button

Last Updated : Apr 18, 2023 |

About this task

When an agent starts work in Avaya Workspaces, the agent state is set to ready by default. Use the following procedure to enable the agents to start work in the ready or not ready state. This setting is applies to all agents.

Procedure

  1. Log on to Avaya Workspaces as an administrator user.
  2. On the Avaya Workspaces administrator interface, click .
  3. Select the Allow Agents the choice to Start Work in a Not Ready or a Ready state check box.