Configuring an Inbound Mail server

Last Updated : Feb 14, 2022 |

About this task

Add an Email server for your contact center to poll multiple Email servers for the Email messages to route to agents. The Inbound Mail server handles Email messages coming into the contact center.

Procedure

  1. Start Omnichannel Administration Utility.
  2. In the navigation pane, click General Administration.
  3. Click Server Settings.
  4. Click New.
  5. From the list, select Inbound Mail Server.
  6. Enter the details of your Inbound Email server.
  7. Click Save.