Use this procedure to configure regular retry of failed email transcripts.
Before you begin
Ensure that you enable email transcripts and configure the email transcript web service.
Procedure
Start Omnichannel Administration Utility.
In the navigation pane, click Transcripts.
Click Config.
Optional In Number of days to retry, set the number of days the EmailService retries to send a transcript to the transcript service.
After reaching this limit, the transcript is set to Permanently Failed, and the EmailService stops the retry. This value applies to email and messaging.
Navigate to the Transcript Resend Schedule section.
In Email retry time, select the start and end times.
The start and end time in the Messaging retry time field must be different from that in the Email retry time field. Any change in the start or end time takes 15 minutes to get updated.
