Create a recipient Email box to ensure that at least one Email inbox is configured for your Contact Center. You must configure one recipient to commission the server.
Procedure
Start Omnichannel Administration Utility.
In the navigation pane, click E-mail.
Click Recipient Addresses.
Click New.
In the Mailbox Type field, select from:
Mail Store - Select this option to configure the following:
A distribution group address for the From header of each email that goes out from the Avaya Oceana® mailbox.
A specific percentage of outbound reply emails.
Outgoing emails to be approved prior to being sent out.
Alias - Select this option to create another name for the recipient email box. For details on configuring Alias, see Alias field descriptions.
Distribution group - Select this option to create a new email distribution list. For details on configuring Distribution group, see Distribution group field descriptions.
