Creating variables using Avaya Control Manager

Last Updated : Feb 28, 2019 |

About this task

Important:

Skip this procedure if you have configured the Communication Manager variables using the Communication Manager System Access Terminal (SAT) interface.

Communication Manager vectors use variables to improve efficiency. Different types of variables are available to meet different types of call processing needs. Vector variables can be added to consider location, messaging, and adjunct routing vector steps. Based on the variable type, variables can use call-specific data or fixed values that are identical for all calls. In either case, an administered variable can be reused in many vectors.

Avaya Oceana® has a number of initial vectors:

  • Fallback Vector - Automatically routes calls to Elite when Avaya Oceana® is down

  • Ingress Vector - Initiates the Adjunct Route

  • Treatment Vector - Provides treatments for calls that route to Avaya Oceana®

  • Routing Vector - Collects the digits set by the Adjunct Route application.

    These digits contain the Agent ID.

  • RONA Vector - To handle Voice Redirect On No Answer (RONA) scenarios

  • Coverage Vector - To route callers to a voice mail mailbox

  • Transfer to Service Vector - To initiate the Adjunct Route

These vectors require the following variables:

  • Routing Vector requires a variable used to collect Agent ID.

  • Avaya Oceana® vectors require a Persistent variable.

    This variable is used to differentiate between the types of call ingress: (1) Elite-anchored / Adjunct Route path or (2) the Web Voice / Avaya Breeze® platform-anchored path.

Procedure

  1. On the Avaya Control Manager webpage, click Communication Manager Objects > Variable.
  2. On the Variable page, click New.
  3. In the Location field, select your Communication Manager.
  4. In the Variable field, enter a name for the variable. For example, A.
    Important:

    Ensure that your Communication Manager does not already have a variable configured with the same name.

  5. In the Description field, enter a description for the variable as Adjunct Route Digits.

    This standard description makes maintenance and troubleshooting easier.

  6. In the Type field, select collect.
  7. In the Scope field, select L.
  8. Click Save.
  9. On the Variable page, click New.
  10. In the Location field, select your Communication Manager.
  11. In the Variable field, enter a name for the variable. For example, B.
    Important:

    Ensure that your Communication Manager does not already have a variable configured with the same name.

  12. In the Description field, enter a description for the variable as Adjunct Route Flag.

    This standard description makes maintenance and troubleshooting easier.

  13. In the Type field, select collect.
  14. In the Scope field, select P.
  15. Click Save.
  16. Add any further variables as required for your solution. For example, add the variables as shown below.

Example