Configuring an automatic suggestion response

Last Updated : Nov 16, 2021 |

About this task

Use this procedure to configure an automatic suggestion response.

Procedure

  1. Start Omnichannel Administration Utility.
  2. In the navigation pane, click E-mail.
  3. Click Prepared Responses.
  4. Perform the following steps:
    1. Click New Response.
    2. In the Name field, enter a name for the response.
    3. In the Type field, select Auto-Suggest.
    4. In the Subject field, enter the appropriate subject.
    5. In the Body field, enter the appropriate text.
    6. Click Save.