Enabling the Enhanced Access Security Gateway from the CLI

Last Updated : Jun 10, 2026 |

About this task

Use this procedure to enable Enhanced Access Security Gateway (EASG) functionality in Avaya Aura® Device Services. Avaya support engineers can use this functionality to access your computer and resolve product issues in real time.

Procedure

  1. Open the SSH console as an administrator.
  2. Run the following command to check the EASG status: 
    EASGStatus

    By default, the EASG status is disabled.

  3. Run the following command to enable EASG: 
    sudo /usr/sbin/EASGManage --enableEASG
  4. Run the following command to verify the product certificate: 
    sudo EASGProductCert --certInfo

    Avaya Aura® Device Services displays the product certificate details.

    For example:





    If the certificate expires within 360, 180, 30, or 0 days, Avaya Aura® Device Services writes a certificate expiry notification to the /var/log/messages log file.