Downloading logs

Last Updated : Jun 05, 2026 |

About this task

Use this procedure to download Avaya Aura® Device Services logs to your computer. Support personnel can use the log files you collect for troubleshooting purposes.

You can only collect and download logs for one node at a time. You cannot download logs for an entire cluster at once.

To protect personal data, Avaya Aura® Device Services supports log anonymization for the logs you download. If you choose to anonymize logs, Avaya Aura® Device Services replaces all private or sensitive information with asterisk (*) symbols. Log files on Avaya Aura® Device Services remain unchanged.

Procedure

  1. On the Avaya Aura® Device Services web administration portal, navigate to Log Management > Log Level.
  2. In the Collect Logs area, in Number of rotated log files to collect (1–20), enter the number of logs you want to download.

    This setting specifies the number of files from the log file history to include in the log collection. The range is 1 to 20. If you leave this field empty, Avaya Aura® Device Services collects all available logs.

  3. To collect logs for a node, click Collect in the corresponding row.
  4. Wait until Avaya Aura® Device Services collects the logs and then click OK.
  5. To download the logs you collected for a node, click Download.
  6. When Avaya Aura® Device Services prompts you to anonymize logs, do one of the following:

    • Click Yes to anonymize logs.

      The anonymization process might take several minutes depending on the number of logs and the size of log files.

    • Click No to just decrypt and download log files unchanged.

Related information
collectlogs
Logs collected using the collectlogs command are encrypted