Avaya Spaces connectivity errors

Last Updated : Jun 10, 2026 |

The following table shows the errors that Avaya Aura® Device Services can display when it cannot connect to Avaya Spaces.

Error

Description

Solution

Avaya Spaces Host unreachable

Avaya Spaces is down.

Verify that Avaya Spaces is accessible.

An incorrect Avaya Spaces URL is used to set up integration.

Navigate to Spaces > Configuration and ensure that Spaces URI is set to accounts.avayacloud.com.

Avaya Spaces configuration error, Either certificate expired OR invalid API key and secret

Avaya Spaces integration settings are incorrectly configured on Avaya Aura® Device Services.

Re-configure Avaya Spaces integration.

An Avaya Spaces CA certificate is not valid or has expired.

Re-upload the Avaya Spaces CA certificate in the web browser you use to log in to the Avaya Aura® Device Services web administration portal.

Avaya Spaces connection failed

Network connectivity issues.

  • Verify your network setup.

  • Gather logs and contact Avaya support personnel.