The following table shows the errors that Avaya Aura® Device Services can display when it cannot connect to Avaya Spaces.
Error |
Description |
Solution |
Avaya Spaces Host unreachable |
Avaya Spaces is down. |
Verify that Avaya Spaces is accessible. |
An incorrect Avaya Spaces URL is used to set up integration. |
Navigate to and ensure that Spaces URI is set to accounts.avayacloud.com. |
Avaya Spaces configuration error, Either certificate expired OR invalid API key and secret |
Avaya Spaces integration settings are incorrectly configured on Avaya Aura® Device Services. |
Re-configure Avaya Spaces integration. |
An Avaya Spaces CA certificate is not valid or has expired. |
Re-upload the Avaya Spaces CA certificate in the web browser you use to log in to the Avaya Aura® Device Services web administration portal. |
Avaya Spaces connection failed |
Network connectivity issues. |
|