Avaya Spaces user management operation fails

Last Updated : Jun 10, 2026 |

Condition

Avaya Aura® Device Services cannot:

  • Update or deallocate a license for an Avaya Spaces user.

  • Delete an Avaya Spaces user.

Avaya Aura® Device Services displays the FAILED status for that user in the list of Avaya Spaces users on the View and Manage page.

Solution

Procedure

  1. Review the error message.
  2. Ensure that the connection to Avaya Spaces is up.
  3. Ensure that System Manager or other SNMP server configured in your deployment does not display any Avaya Spaces-related alarms.
  4. Repeat the required management operation for the user.

    You must resolve any alarms related to Avaya Spaces connection before repeating the required management operation.

Related information
Deallocating licenses
Assigning a different license to Avaya Spaces users
Removing users from your Avaya Spaces company