Cannot access Avaya Aura Device Services resources over port 443

Last Updated : Jun 08, 2026 |

Condition

You cannot access Avaya Aura® Device Services resources located at the following URLs:

  • https://<AADS_NODE_IP>:443/acs/resources/<RESOURCE_NAME>

  • https://<AADS_NODE_IP>/acs/resources/<RESOURCE_NAME>

when accessing them using the node IP address and default front-end port 443. The virtual IP address is configured on Avaya Aura® Device Services.

Cause

This is the expected behavior. If the virtual IP address is enabled, Avaya Aura® Device Services blocks access to the resources over port 443 for node IP addresses. This restriction applies to standalone and cluster deployments.

Solution

Procedure

  • Use either the virtual IP address or the front-end FQDN to access the resources over port 443.
  • Optional In a standalone deployment, you can disable the virtual IP address.