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Administering Avaya Aura® Device Services

Table of Contents

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  • Legal
  • Introduction
    • Purpose
    • Changes to platform support
    • Change history
  • Avaya Aura Device Services overview
    • New in Avaya Aura Device Services Release 10.2.1.4
    • New in Avaya Aura Device Services Release 10.2.1.1
    • New in Avaya Aura Device Services Release 10.2.1
    • New in Avaya Aura Device Services Release 10.2.0.1
    • New in Avaya Aura Device Services Release 10.2
    • Solution topology
    • Automatic configuration flow
    • Components
    • Data retention
    • Data encryption
    • Deployments with Avaya Aura and without Avaya Aura
  • Management of Avaya Aura® Device Services with the web administration portal
    • Logging in to the Avaya Aura Device Services web administration portal
      • Web administration portal roles
    • Starting or stopping Avaya Aura Device Services
    • Managing application sessions
      • Application Properties field descriptions
    • Configuring enhanced search options
    • Enabling an external load balancer
    • Certificate management
    • Client certificate policy administration
      • Configuring the client certificate policy using the Avaya Aura Device Services web administration portal
        • Client-Device Certificate Policy field descriptions
    • Integration with Avaya Workspaces for Avaya Oceana
    • Enabling Avaya Breeze platform authorization
    • Dynamic Configuration service management
    • Messaging server address discovery management
    • Cross-origin resource sharing
      • Enabling Cross-origin resource sharing for the Service Interface
      • Enabling Cross-origin resource sharing for the Administrator Interface
    • Scheduling a Cassandra database repair
    • LDAP server management
    • Web Deployment service management
  • Avaya Aura Device Services Single Sign-On management
    • SAML v2.0 and OAuth2 SSO overview
      • Authentication flows
      • Attribute mapping between Keycloak and a third-party identity provider
      • Token authentication realm
      • Access and refresh token expiry times
      • The simultaneous use of multiple identity providers
    • Device Authorization Flow
    • Prerequisites for SSO configuration
      • Prerequisites for SAML v2.0 and OAuth2 SSO configuration
      • Prerequisites for Device Authorization Flow configuration
      • Prerequisites for Workspaces SSO configuration
    • Checklist for SSO authentication configuration
    • Avaya Aura Device Services integration with Microsoft Azure Active Directory
      • Checklist for configuring Microsoft Azure Active Directory integration using SAML v2.0
      • Creating a new application
      • Configuring user and administrator groups
      • Adding users to groups
      • Obtaining the group ID
      • Assigning users and groups to the SSO application on Microsoft Azure
      • Configuring an Azure AD SAML v2.0 identity provider on Keycloak
    • Avaya Aura Device Services integration with Office 365 using OAuth2
      • Checklist for configuring Office 365 integration using OAuth2
      • Registering an application for SSO purposes
      • Obtaining the application ID
      • Allowing the application to read Microsoft Azure directory data
      • Obtaining the application client secret
      • Adding an Office365 OAuth2 identity provider to Keycloak
      • Disabling the identity provider redirector
      • Adding a hard-coded user role in Keycloak
        • Configuring identical Roles for Multiple Groups in Keycloak
    • Avaya Aura Device Services integration with Ping Identity
      • Checklist for configuring Ping Identity integration using SAML v2.0
      • Creating a new SAML v2.0 application on Ping Identity
      • Obtaining the XML configuration file
      • Configuring user and administrator Population groups
      • Configuring attribute mapping on Ping Identity
      • Configuring a Ping Identity SAML v2.0 identity provider on Keycloak
      • Creating users on Ping Identity
    • Avaya Aura Device Services integration with OKTA
      • Checklist for configuring OKTA integration using SAML v2.0
      • Creating a new SAML v2.0 application on OKTA
      • Obtaining the XML configuration file
      • Configuring an OKTA SAML v2.0 identity provider on Keycloak
      • Configuring user and administrator groups
      • Creating users on OKTA
      • Adding users to groups
      • Assigning a group to an OKTA SAML application
      • Configuring attribute mapping on OKTA
    • Avaya Aura Device Services integration with Microsoft AD FS
      • Checklist for configuring AD FS integration using SAML v2.0
      • Configuring an AD FS SAML v2.0 identity provider on Keycloak
      • Configuring Keycloak as a relying party trust
      • Configuring the claim issuance policy
    • Avaya Aura Device Services integration with One Login
      • Checklist for configuring OneLogin integration using SAML v2.0
      • Creating a new SAML v2.0 application on OneLogin
      • Configuring a OneLogin SAML v2.0 identity provider on Keycloak
      • Configuring attribute mapping on OneLogin
      • Creating users on OneLogin
    • Avaya Aura Device Services integration with IBM SVA
      • Checklist for configuring IBM SVA integration using SAML v2.0
      • Creating a new SAML v2.0 application on IBM SVA
      • Configuring an IBM SVA SAML v2.0 identity provider on Keycloak
      • Configuring user and administrator groups
      • Assigning groups to your IBM SVA SAML application
      • Configuring attribute mapping on IBM SVA
      • Creating users on IBM SVA
      • Adding users to groups
    • Avaya Aura Device Services integration with Duo
      • Checklist for configuring Duo integration using SAML v2.0
      • Creating a new SAML v2.0 application on Duo
      • Adding your SAML application to the Duo Access Gateway
      • Configuring a Duo SAML v2.0 identity provider on Keycloak
    • Avaya Aura Device Services integration with Imprivata
      • Checklist for configuring Imprivata integration using SAML v2.0
      • Configuring LDAP settings
      • Enabling role fetching from LDAP
      • Configuring an Imprivata SAML v2.0 identity provider on Keycloak
      • Downloading the SPSSODescriptor file from Keycloak
    • Avaya Aura Device Services integration with Auth0
      • Checklist for configuring Auth0 integration using SAML v2.0
      • Creating a new application
      • Configuring an Auth0 SAML v2.0 identity provider on Keycloak
      • Creating users on Auth0
      • Setting up last name and first name attributes in the user's profile
    • Device Authorization flow configuration
      • Checklist for device flow configuration
      • Creating client mapping for the device flow
      • Publishing COMM_ADDR_HANDLE parameters for J1XX phones
    • Workspaces SSO Flow configuration
      • Checklist for Workspaces SSO Flow configuration
      • Creating client mapping for the Workspaces SSO Flow
    • Switching to another identity provider
      • Checklist for switching to another identity provider
      • Deleting users from Keycloak
      • Disabling an identity provider
      • Changing the identity provider redirector
    • Logging in to the Keycloak web administration portal
      • Changing your Keycloak password
    • Authorization realm configuration on UC servers and Avaya Workplace Client
    • Configuring Keycloak settings
    • Starting and stopping the Keycloak service
    • Obtaining the client secret
    • Creating client mapping
      • Managing an existing client mapping
      • Configuring a time interval for updating public keys in client mappings
    • Regenerating the Keycloak client secret
      • Updating the identity provider mapping
    • Importing third-party identity provider private CA certificates
    • Importing a third-party identity provider
    • Selecting the default identity provider
    • Disabling the default identity provider
    • Modifying the attribute mapping between the third-party identity provider and Keycloak
      • Attribute mapping parameters for Office 365 OAuth2 identity provider
      • Attribute mapping parameters for Microsoft Azure SAML v2.0 identity provider
      • Attribute mapping parameters for Ping Identity SAML v2.0 identity provider
      • Attribute mapping parameters for OKTA SAML v2.0 identity provider
      • Attribute mapping parameters for ADFS SAML v2.0 identity provider
      • Attribute mapping parameters for OneLogin SAML v2.0 identity provider
      • Attribute mapping parameters for the IBM SVA SAML v2.0 identity provider
      • Attribute mapping parameters for the Duo SAML v2.0 identity provider
      • Attribute mapping parameters for Imprivata SAML v2.0 identity provider
      • Attribute mapping parameters for Auth0 SAML v2.0 identity provider
    • Checklist to Configure Keycloak using a secure LDAP
    • Obtaining LDAP Server Certificate
    • Importing the Certificate into the Keycloak Truststore
    • Configuring LDAPS in Keycloak
    • Configuring the LDAP UID mapping
    • Synchronizing data between Avaya Aura Device Services and an identity provider
    • Testing the integration with an identity provider from the Google Chrome web browser
    • Testing the integration with the identity provider from the web administration portal
      • OAuth2 testing status
    • Configuring access and refresh token expiry times
    • Blocking access to the Avaya Authorization service
    • Enabling OAuth database replication in a cluster environment
    • Keycloak log management
  • Avaya Spaces integration
    • Checklist for configuring Avaya Spaces integration
    • Avaya Spaces account configuration
      • Setting up a company and domain in Avaya Spaces
      • Creating an API key
    • The use of Enterprise SSO for Avaya Spaces integration
    • Obtaining an API key and API key secret
    • Setting up Avaya Spaces integration
    • Configuring data synchronization between Avaya Aura Device Services and Avaya Spaces
    • Stopping synchronization with Avaya Spaces
    • Phone number synchronization
      • Configuring phone number synchronization
    • Uploading Avaya Spaces language and time zone settings to Avaya Aura Device Services
      • Language file format
      • Time zone file format
    • User and license management overview
      • Avaya Spaces user licenses
      • Adding enterprise users for registration on Avaya Spaces
      • Registering enterprise users on Avaya Spaces
      • Removing an unregistered user
      • Automatic registration of LDAP group members on Avaya Spaces
        • LDAP group priority order
        • Enabling automatic registration for an LDAP group
        • Updating the automatic registration settings for an LDAP group
        • Disabling automatic registration for an LDAP group
      • Avaya Spaces user management
        • Viewing user information
        • Deallocating licenses
        • Assigning a different license to Avaya Spaces users
        • Removing users from your Avaya Spaces company
        • Performing an Avaya Spaces user audit
          • Audit status
      • Cancelling user registration and license upgrade operations
    • Updating Avaya Spaces integration parameters
      • Avaya Spaces integration settings
    • Disabling Avaya Spaces integration
    • Deleting the Avaya Spaces configuration
    • Viewing the Avaya Spaces connection status
    • Configuring Avaya Spaces SSO for Avaya Spaces clients
  • Avaya Aura Device Services network settings configuration
    • Avaya Aura Device Services network configuration checklist
    • Prerequisites for configuring Avaya Aura Device Services network settings
    • Configuring network settings using the cliChangeNet.sh script
    • Configuring network settings using the Avaya Aura Device Services configuration utility
  • Certificate management
    • Managing certificates in the Avaya Aura Device Services web administration portal
    • Generating System Manager identity certificates
    • Managing identity certificates
      • Managing CSRs
        • Creating CSRs
          • Creating a CSR for a certificate to connect Avaya Aura Device Services to the Avaya Aura Web Gateway
          • Create Certificate Signing Request screen field descriptions
        • Processing CA signing requests
      • Managing keystore data
        • Importing keystore data
      • Configuring expiration notifications for identity certificates
      • Managing server interface certificates
        • Certificate assignment descriptions
    • Managing truststore certificates
    • Certificate revocation management
      • Configuring the revocation check policy
    • Importing the secure LDAP certificate using the web administration portal
    • Importing third-party CA-signed certificates
  • Utility Server administration
    • Utility Server capacity limits
    • Supported and unsupported phone models
    • Setting up a DHCP server
    • Starting and stopping the Utility Server
    • Enabling access to the Utility Server using an HTTP connection
    • Logging in to the Utility Server
    • Reviewing the disk space occupied by firmware package files
    • Increasing the file size limit for phone firmware packages to 1.5 GB
    • Uploading files on the Utility Server
    • Uploading settings file to the Utility Server
    • Uploading an IP phone custom file
      • Viewing custom files uploaded on the Utility Server
      • Accessing IP phone custom files
    • Backing up H.323 phone settings on the Utility Server
      • PhoneBackup Feature Configuration
        • Disabling PhoneBackup Feature or Whitelist Custom IP Range
        • Verifying the Configuration Status of PhoneBackup
        • Rolling Back Changes in PhoneBackup Feature
    • Utility Server backup and restore
      • Backing up data stored on the Utility Server
      • Restoring the Utility Server data
      • Backup and restore of “phone model to group ID” mapping
    • Firmware management
      • Viewing firmware packages available on the Utility Server
        • Firmware package statuses
      • Unpacking a firmware package
      • Activating a firmware package
        • Updating the path to the 46xxsettings.txt file in an upgrade file
      • Deactivating a firmware package
      • Removing a firmware package
  • Administration of the Dynamic Configuration service
    • Considerations for administering SIP parameters in an environment without Avaya Aura
    • Viewing the Home location in System Manager
    • Dynamic configuration setting priorities
    • Assigning a group identifier to a phone model
    • Adding a new platform
      • Deleting a platform
    • Creating a new configuration
      • Configuration field descriptions
      • Configuration settings
      • Password masking
      • Avaya Aura Device Services specific parameters
    • Overwriting an existing configuration
    • Testing configuration settings
    • Publishing the configuration settings
    • Viewing published settings
    • Retrieving configuration settings for a user
    • Import of dynamic configuration settings
      • Importing dynamic configuration settings using a file in the JSON format
        • JSON file structure
      • Importing parameter values from a 46xxsettings.txt file
      • Bulk imports
        • Supported characters for bulk import
        • Importing configuration settings using the bulk import process
        • Bulk Import field descriptions
    • Managing automatic logging in to Avaya clients
    • Administering the default configuration
      • Defaults field descriptions
    • Split Horizon DNS mapping
      • Mapping the IP address to the FQDN
      • Enabling Split Horizon DNS mapping
      • Split Horizon DNS Mapping field descriptions
  • Integrated Windows Authentication administration and management
    • Authentication prerequisites
    • Setting up the Windows Domain Controller
      • Windows Domain Controller command descriptions
    • Enabling encryption for the domain user
    • Setting up IWA on the Avaya Aura Device Services administration portal
  • AWS-specific management options
    • Updating an existing stack with a new CloudFormation template
  • Cassandra clustering configuration on Avaya Aura Device Services
    • Scheduling a Cassandra database repair
    • Assigning a node to a different Cassandra datacenter
    • Reviewing the Cassandra database status
    • Configuring an additional seed node
  • Security options
    • Configuring the data retention period
    • Antivirus support
      • Prerequisites for installing antivirus software
      • Changing the SELinux mode to “permissive”
    • File access privileges
    • Data encryption management
      • Enabling or disabling disk encryption on Avaya Aura Device Services
      • Remote key server management
        • Enabling a remote key server
        • Disabling a remote key server
      • Passphrase management
        • Adding a passphrase
        • Passphrase complexity rules
        • Removing a passphrase
        • Reviewing the passphrase status
      • Viewing data encryption status
      • Local key store management
        • Enabling the local key store
        • Disabling the local key store
    • Advanced Intrusion Detection Environment tool management
      • Creating a baseline database
      • AIDE scanning
        • Excluding files and directories from AIDE scanning
        • Running AIDE scanning manually
        • Configuring automatic scanning
        • Disabling automatic scanning
      • Reviewing the AIDE scanning report
    • Enabling additional STIG hardening
      • Disabling additional STIG hardening
    • Transport Layer Security overview
      • Selecting a minimum TLS version
    • Configuring UEFI Secure Boot for OVA-based virtual machines
      • Checking the UEFI Secure Boot status
    • Configuring the SameSite cookie attribute
      • Configuring the SameSite attribute for web-based clients
    • Characters supported for Avaya Aura Device Services passwords
    • Password policy for human-user accounts
      • Configuring password rules
    • Avaya Aura Device Services entry points
    • HTTP Proxy
  • Monitoring options
    • Monitoring cluster nodes
      • Cluster Nodes field descriptions
    • Checking the Avaya Aura Device Services status from the CLI
    • Checking the status of a remote Avaya Aura Device Services node from the CLI
    • Enabling or disabling HTTPS for health checks
    • Viewing performance statistics
      • Performance charts
    • Logs
      • Log management
      • Configuring remote logging
      • Monitoring Avaya Aura Device Services logs
      • Changing a logging level
      • Scheduling log collection
        • Canceling scheduled log collection
      • Downloading logs
    • Alarms
      • Alarms configuration for System Manager
        • Setting up an SNMPv3 user profile
        • Setting up an SNMP target profile
        • Assigning the SNMPv3 user profile
      • Alarms configuration for a third-party SNMP server
        • Setting up a third-party SNMPv3 server
        • Configuring Avaya Aura Device Services to support a third-party SNMP server
        • Verifying third-party SNMP server operation
      • Avaya Aura Device Services alarms list
    • Enhanced Access Security Gateway for real time support
      • Enabling the Enhanced Access Security Gateway from the CLI
      • Removing EASG
  • Backup and restore
    • Backing up Avaya Aura Device Services
    • Automatic backups
      • Configuring automatic backups
      • Changing the location of automatic backups
    • Avaya Aura Device Services configuration portability
      • Exporting the configuration file using the web administration portal
      • Exporting the configuration file using the CLI
      • Preparing the exported configuration file for silent installation
    • Restoring options for standalone and cluster environments
      • Restoring Avaya Aura Device Services in a standalone environment
      • Restoring an Avaya Aura Device Services cluster
      • Synchronizing client ID
    • Retrieving Cassandra database username and password
    • Locating keystore password
  • Avaya Aura Device Services upgrade and migration operations
    • Avaya Aura Device Services upgrade checklist
    • Avaya Solutions Platform migration considerations
      • Upgrading Avaya Solutions Platform from Release 4.0 to 5.0
    • System layer (operating system) updates for virtual machines deployed using Avaya-provided OVAs
      • Checklist for updating the system layer
      • Determining if a system update is applicable
      • Downloading, extracting, and staging a system layer update
      • Installing a staged system layer update
    • Updating the system layer for software-only deployments
    • Upgrading Avaya Aura Device Services
      • Creating a full system backup
      • Upgrading the Avaya Aura Device Services application
      • Rolling back the upgrade
    • Upgrading Avaya Aura Device Services on AVP
      • Preparing for an AVP upgrade
      • Upgrading the Avaya Aura Device Services application on AVP virtual machines
      • Deploying new AVP virtual machines
      • Completing the upgrade
      • Rolling back the AVP upgrade
    • Configuring RSA public and private keys for SSH connections in a cluster
    • Migrating Utility Server data
    • Upgrading existing test configurations
    • Running a patch to allow Avaya Workplace Client for Windows to connect to the Web Deployment service
    • Running a patch to allow the Avaya Aura Web Gateway to connect to the Avaya Aura Device Services automatic configuration service
    • Enabling Open LDAP replication
      • Re-enabling Open LDAP replication after removing a node from a cluster
    • Checking for DRS synchronization
    • Setting up user synchronization with LDAP after deployment
  • Upgrading RHEL 8.4 to RHEL 8.10 on OVA- based virtual machines
  • Troubleshooting
    • Avaya Workspaces Client cannot connect to Avaya Aura Device Services
    • Troubleshooting for the DRS service
      • DRS remains in Ready to Repair state
      • DRS remains in repairing state for a long time
      • DRS remains in not polling state
      • DRS fails with constraint error
    • Avaya Aura Device Services installation or upgrade fails due to invalid System Manager certificates
    • Services are not working properly after an installation or upgrade
    • EASG login using craft username results in an Access Denied error
    • Admin user is not prompted for password in sudo su
    • ESG cannot connect to Avaya Aura Device Services
    • A new private key failed to generate
    • DNS entries disappear from the /etc/resolv.conf file after restarting Avaya Aura Device Services
    • Check for Updates feature is not working
    • Slow Avaya Aura Device Services performance
    • Primary System Manager fails
    • Cannot connect to System Manager after replacing a revoked System Manager certificate with a valid certificate
    • Unable to access the web administration portal when the primary node Session Manager is non-operational
    • PPM certificate error
    • Repairing faulty users
    • Exception in the AADS.log file
    • The AADS.log file contains contact integrity data
    • System Manager does not show Avaya Aura Device Services alarms
    • Firmware upgrade fails for certain endpoints
    • Cannot upload phone firmware packages larger than 800 MB to the Utility Server after the upgrade
    • Synchronization with the LDAP server fails
    • Open LDAP replication fails
    • Open LDAP replication fails if Avaya Aura Device Services uses a custom identity certificate for server interfaces
    • Allocating unused disk space to logical volumes
      • ESXi virtual hardware adjustments
        • Increasing the virtual disk size of ESXi virtual machines
        • Adjusting the CPU and memory resources of the Avaya Aura Device Services virtual machine
      • Increasing the virtual disk size of AWS virtual machines
    • Cannot reinstall a non-seed node due to Cassandra startup error
    • Troubleshooting for OAuth2 authorization
      • OAuth2 authentication does not work as expected
      • Login page for the third-party identity provider is not displayed
      • An error page is displayed instead of the Login page
      • Login credentials do not work
      • Avaya Workplace Client displays an authentication error
        • Verifying the attributes imported for a user
        • Verifying the mapping of the identity provider’s attributes
      • Users cannot log in to their clients or phones using SSO
      • A test user cannot log in to the identity provider
      • Interoperability issues between Avaya Aura Device Services and the third-party identity provider
    • Avaya Spaces integration
      • Avaya Spaces connectivity errors
      • Avaya Aura Device Services does not contain the latest Avaya Spaces CA certificate
      • Cannot register an enterprise user on Avaya Spaces
      • Avaya Spaces user management operation fails
      • Avaya Spaces pages blocked
    • Logs collected using the collectlogs command are encrypted
    • Avaya Workplace Client cannot connect to Avaya Aura Device Services
    • Avaya Workplace Client cannot connect to Avaya Aura Device Services when the secure connection is enabled
    • Cannot access Avaya Aura Device Services resources over port 443
    • The location of automatic backups has changed after the upgrade
    • Disk space full on one node disables the service on all nodes
    • Running the Cassandra repair manually
      • Auto Configuration Failure: 500 Internal Server Error
    • RHEL single-user mode
      • Booting the RHEL into single-user mode
      • Changing the password for single-user mode
      • Exiting the single-user mode
    • Client login failure when Identity provider link already exists in Keycloak
    • Secured LDAP user federation with keycloak error occurs during configuration settings
    • Users cannot log in to the client due to expiry of third-party Identity provider certificate
  • Migrating Avaya Aura® Device Services from VMware to ASP R6.0.x (KVM on RHEL 8.10)
    • Migrating Avaya Aura Device Services from VMware to ASP R6.0.x (KVM on RHEL 8.10)
    • Obtaining existing VMware details
    • Checklist of prerequisite tasks to migrate Avaya Aura Device Services from VMware to ASP R6.0.x (KVM on RHEL 8.10)
    • Obtaining Avaya Aura Device Services network configuration details
  • Resources
    • Documentation
      • Finding documents on the Avaya Support website
      • Avaya Documentation Center navigation
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Additional administration tools
    • collectlogs
    • clitool-acs
    • statusAADS utility
    • Checking the Avaya Aura Device Services status from the CLI
    • Shutting down Avaya Aura Device Services gracefully
    • System layer commands
      • sys secconfig command
      • sys versions command
      • sys volmgt command
      • sys smcvemgt command
        • sys smcvemgt usage examples
      • sys ipv6config command
      • passwdrules command
      • Data encryption commands
        • encryptionPassphrase command
        • encryptionStatus command
        • encryptionRemoteKey command
        • encryptionLocalKey command
    • runUserDiagnostics tool
    • enableVantageFWSupport.sh command
    • https_healthCheck.sh command
    • Aliases
      • app commands
      • cdto commands
    • Using the Tmux utility
  • Glossary
    • Cassandra
    • Domain Name System (DNS)
    • Endpoints
    • Fully Qualified Domain Name (FQDN)
    • Network Time Protocol (NTP)
    • Secure Shell (SSH)
    • Simple Network Management Protocol (SNMP)
    • SSL (Secure Sockets Layer) Protocol
    • TCP
    • TLS
    • UDP
  • LDAP server management
    • Configuring the UID mapping attributes when using multiple authentication domains
    • Adding a new enterprise LDAP server
      • Enterprise LDAP Server Configuration field descriptions
      • Configuring additional base context DNs
    • LDAP server discovery using DNS SRV records
      • Checklist for configuring LDAP discovery using DNS SRV records
      • Configuring LDAP server discovery using DNS SRV records
    • Testing connection to an LDAP server
    • Modifying the provenance priority
    • Administering the LDAP server configuration
    • Enabling LDAP authentication for OAuth
    • Modifying enterprise directory attribute mappings
    • Configuring Windows Authentication for Active Directory
    • Selecting an authentication domain
    • Setting up user synchronization with the LDAP server
    • Stopping synchronization with the LDAP server
    • LDAP user deletion confirmation
      • Enabling the LDAP user deletion policy
      • Managing LDAP users pending deletion
      • Disabling the LDAP user deletion policy
    • Configuring the internationalization parameters
    • Adding a trusted host
    • Supported characters for LDAP attributes
    • Updating user attributes in LDAP
    • Open LDAP user data imports
      • Structure of a CSV file for the bulk upload procedure
      • Uploading users in bulk
      • Changing the PictureURL attribute
    • Configuration of LDAP contact search
      • Selecting LDAP servers for the contact search
      • Setting up contact search for additional base context DNs
      • Limiting the contact search scope to user's own group or department
      • Limiting the System Manager contact search
      • Disabling contact search for a LDAP server
  • Web Deployment service management
    • Web Deployment port configuration
    • Uploading the client installer
      • Appcast items field descriptions
    • Editing an appcast item
    • Selecting interactive or non-interactive upgrade mode for Avaya Workplace Client for Windows
    • Deleting an appcast item
    • Reviewing download statistics
      • Download statistics field descriptions
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Last Updated : Jun 10, 2026 |
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