Uploading the client installer

Last Updated : Jun 10, 2026 |

About this task

Use this procedure to upload and download the client installer for the Web deployment service.

For Avaya Workplace Client for Windows, you can upload .exe or .msi installation files. For Avaya Workplace Client for Mac, you can upload update and installation .dmg files, which are packaged in a .zip archive.

For Avaya Workplace Client for Windows installer, you can select non-interactive upgrade mode. In non-interactive mode, the user does not interact with the installer after starting the upgrade process.

Procedure

  1. Download Avaya Workplace Client for Mac or Avaya Workplace Client for Windows installation files from the Avaya Support website.

    You must have PLDS access to download these files.

  2. If you are uploading Avaya Workplace Client for Mac, pack both update and installation .dmg files into a .zip archive with no intermediate directories.

    If the .zip archive contains intermediate directories, re-pack the archive so that it only contains the .dmg files in the root directory.

    By default, the update file has the AvayaWorkplaceMacOS-<version>-Sparkle.dmg file name and the installation file has the AvayaWorkplaceMacOS-<version>.dmg file name.

    Important:

    If you change the default file names before uploading, ensure that the new file name of the update file contains the case-insensitive word sparkle. For example: AEUpdSparkleLatest.dmg. Otherwise, the upload process might not work as expected.

  3. Log on to the Avaya Aura® Device Services web administration portal.
  4. On the Avaya Aura® Device Services web administration portal, navigate to Web Deployment > Deployment.

    Avaya Aura® Device Services displays the Software Update Deployment page.

  5. In the Title field, type the name of the updates or appcast for the client installer.

    When you type the name of the updates for the client installer, Avaya Aura® Device Services automatically adds Avaya Workplace before the given title.

    For example, if you type the update name: Windows Version 2.0: Critical update, Avaya Aura® Device Services displays: Avaya Workplace for Windows Version 2.0: Critical update

  6. In the Description field, type the description of the client installer updates.

    For more information, see the Release Notes for the new client installer.

  7. In the Version field, type the version detail for the Avaya Workplace Client release.
  8. In the OS field, select one of the following platforms for the Avaya Workplace Client release:

    • windows

    • macOS

    Note:

    If you select macOS, the ED Signature field is enabled. The Administrator can add the ED signature for Mac OS binary upload.

  9. Optional For Avaya Workplace Client for Windows, if you want to enable non-interactive upgrade for the client, in Installer Arguments, type /passive AUTOSTARTONINSTALLCOMPLETE=1.

    Non-interactive upgrade requires no user interaction with the installer. After the user starts the upgrade process, the client installs updates automatically using the default options.

    By default, the Web Deployment service upgrades Avaya Workplace Client for Windows in interactive mode.

  10. Do one of the following:

    • If you are uploading an Avaya Workplace Client for Mac client installer which requires a specific macOS version, in the Min OS version field, provide the minimum macOS version that is supported by the client.

      For example: 9.3.0 or 10.4.5.0.

    • If you are uploading an Avaya Workplace Client for Mac client installer which does not require a specific macOS version, leave the Min OS version field blank.

    • If you are uploading an Avaya Workplace Client for Windows client installer, leave the Min OS version field blank.

  11. In File, click Choose File and select one of the following files to upload:

    • For Avaya Workplace Client for Windows, select the .exe or .msi installation file.

    • For Avaya Workplace Client for Mac, select the .zip archive containing the .dmg installation files.

    The maximum upload size for the client installer is 100 MB. The upload service accepts alphanumeric characters, white spaces, dots, minus, and square brackets.

    After you upload the file, Avaya Aura® Device Services auto populates the Size (in bytes) and the MD5 Hash field.

  12. In the Upload URL(s) field, choose one of the following, and then click Upload:

    • Default: To upload the client installer to the Avaya Aura® Device Services server. This is the default option. You cannot edit the value of the default URL.

    • Custom: To provide a URL of a different server for uploading the client installer.

    Avaya Aura® Device Services displays a pop up to specify the user credentials to upload the client installer and a confirmation dialog box to indicate the upload status.

  13. In the Download URL(s) field, choose one of the following:

    • Default: To download the client installer from the Avaya Aura® Device Services server to the clients. This is the default option. You cannot edit the value of the default URL.

    • Custom: To provide a URL of a different server for downloading the client installer.

    To download the client installer, you must enter the credentials for client authentication.

  14. Click Save to save the settings.

    Avaya Aura® Device Services populates the data in the table at the bottom of the page. For more information about fields, see Appcast items field descriptions. To edit or delete a specified setting, you can double-click to select an entry.