Use this procedure to retrieve the configuration settings of a user using the Avaya Aura® Device Services configuration options. If the settings of that user were never changed or published, Avaya Aura® Device Services displays a message Settings not found in the Group, Platform, and Global settings sections. But you can change the settings of that user by editing and publishing the user settings of another configured user or another Test Configuration.

For example: user1@xyz.com is configured and the administrator wants to update all usernames of user2@xyz.com and publish these settings for user2@xyz.com. The administrator can select the configuration settings of user1@xyz.com and publish these settings for user2@xyz.com.