Updating user attributes in LDAP

Last Updated : Jun 10, 2026 |

About this task

In the enterprise directory, you cannot change the Distinguished Name (DN) of a user. Therefore, you cannot change other user attributes related to the DN, such as the Common Name (CN), Organization Unit (OU), and Domain Component (DC). You also cannot update the user email address. To update user attributes in LDAP, you must de-register and then re-register the user after updating the required attributes.

Procedure

  1. Log in to the Avaya Aura® Device Services CLI as an administrator.
  2. Run the cdto misc command.
  3. Run the following command to remove the user from the enterprise directory and from the database:

    sudo ./clitool-acs.sh runUserDiagnostics -d <email address of the user>

    For example: sudo ./clitool-acs.sh runUserDiagnostics –d johndoe@domain.com.

    For more information about this command, see runUserDiagnostics tool.

  4. Update the attributes in the enterprise directory as required.

    For more information, see the documentation for the LDAP server you are using.

  5. Log in to Avaya Workplace Client to re-register the user on Avaya Aura® Device Services.