Avaya Aura® Device Services cannot register an enterprise user on Avaya Spaces. On the Assign License page, Avaya Aura® Device Services displays the FAILED status for that user.
Cause
Temporary connection issues between Avaya Spaces and Avaya Aura® Device Services.
Settings configured for a user in the enterprise LDAP directory do not meet Avaya Spaces requirements.
For example, the registration process fails if the domain part of the user’s email address does not match any of the domains configured for your company on Avaya Spaces.
Solution
Procedure
Perform the registration procedure for the user again.
If the enterprise user is not correctly configured in your enterprise directory, do the following:
On the Avaya Aura® Device Services web administration portal, navigate to Spaces > Users and License > Assign License.
Select the user and then click Delete.
Update settings for the user in your enterprise LDAP directory.
