With Avaya Aura® Device Services, you can roll out multiple clients and seamlessly transition between devices. Avaya Aura® Device Services acts as a single point of administration for endpoints. It can also provide file server capabilities, such as firmware and settings files. Avaya Aura® Device Services can handle traditional IP phones, such as the 96xx Series Phones, and the complex configuration of SIP endpoints, such as Avaya Workplace Client. This document also uses the term client when referring to Avaya Workplace Client.

SIP endpoints, such as Avaya Workplace Client, integrate telephony, video, chat, email, and presence. To log in to and use all these services, the device must be configured with multiple FQDNs or IP addresses, login IDs, and passwords. Once logged in, you require the appropriately formatted contact address to initiate communication and Avaya Aura® Device Services can provide this.

Avaya Workplace Client also provides BYOD capabilities, which allow users to use their own devices. Each device has different capabilities, so the appropriate settings must be pushed to each device. Using the Dynamic Configuration service, Avaya Aura® Device Services provides dynamically created setting files that include system-wide parameters, user-specific parameters, and device-specific parameters.

As an administrator, you must maintain software-based soft clients on a limited set of versions to ensure consistent feature sets and security. With hard phones, such as 96xx Series Phones, you can initiate a firmware download by forcing the phone to reboot. With a soft phone, such as Avaya Workplace Client, you cannot manually force the software to update unless it is configured through Avaya Aura® Device Services.