Repairing faulty users

Last Updated : Jun 08, 2026 |

About this task

The Contact Integrity Audit generates a list of faulty users, which cannot be repaired automatically. You can repair faulty users manually by de-registering or re-registering users in Avaya Aura® Device Services.

Procedure

  1. Log in to Avaya Aura® Device Services as an administrator.
  2. Run the cdto misc command.
  3. Run the following command to get the list of faulty users: 
    sudo ./clitool-acs.sh dataIntegrityAuditDiagnostics fetchFaultyUsers
  4. For any faulty user you want to repair, do the following:
    1. Run the following command to de-register the user from Avaya Aura® Device Services: 
      sudo ./clitool-acs.sh runUserDiagnostics -d <email address of the user>
    2. After the user is de-registered, log out and log back in to the Avaya Aura® Device Services client for the user.
  5. If the faulty users are not yet repaired, investigate the user’s contact data.