Changing a logging level

Last Updated : Jun 10, 2026 |

About this task

The logging level that you select determines which system events Avaya Aura® Device Services includes in log files. Avaya support personnel can use these log files to troubleshoot. If the log files that you provide do not contain enough information, support personnel will ask you to select another logging level.

Unless you are asked to change the logging level, use the WARNING level for all logging categories.

After selecting a new logging level, you must wait until the issue reoccurs before sending updated logs to support personnel. When the issue is resolved, you must switch back to the recommended logging level.

Important:

Increasing logging details results in larger log files and might also decrease the system performance.

Procedure

  1. On the Avaya Aura® Device Services web administration portal, navigate to Log Management > Log Level.
  2. In the Logger field, select the category to set up the logging level:

    • Avaya Aura® Device Services Logs: Collects the logs that the Avaya Aura® Device Services server generates.

    • System Logs: Collects all the system logs, including Keycloak logs.

    • All Logs: Collects all server and system logs.

  3. In the Current logging level field, select one of the following options:

    • ERROR: Provides critical server errors.

    • WARNING (Recommended): Provides important but non-critical server messages to understand the current function of the server.

    • INFO: Provides information about internal server events and messages.

    • FINE: Provides detailed logs. The dynamic configuration and web deployment services use this information for debugging purposes.

    • FINEST: Provides very detailed logs on frequent events. Use the FINEST level only to reproduce a specific server scenario and review the log.

      Warning:

      The FINE and FINEST logging levels can affect performance of the system. The risk is especially high on systems with a large number of end users. Enable the FINE and FINEST levels only for a short period, for example for 10 to 15 minutes, to capture a specific issue. Do not use these options if they are not required. Enable the FINEST level when the system is under minimum load.

  4. Click Save.

    In cluster deployments, Avaya Aura® Device Services applies changes to all nodes in the cluster.