Unable to access the web administration portal when the primary node Session Manager is non-operational

Last Updated : Jun 10, 2026 |

Condition

In a cluster, if the Session Manager associated with the primary Avaya Aura® Device Services node is non-operational, the Avaya Aura® Device Services web administration portal is unavailable.

This issue is not applicable if Avaya Aura® Device Services is deployed in an environment without Avaya Aura®.

Solution

Procedure

Use the FQDN for the other nodes to access the Avaya Aura® Device Services web administration portal when the primary node is non-operational.