When data encryption is enabled on Avaya Aura® Device Services, log files that you collect using the collectlogs command are encrypted.
Cause
The collectlogs command only collects Avaya Aura® Device Services logs. If logs are encrypted, this command does not provide an option to decrypt logs. To collect and encrypt decrypted logs, you must use the collectAndDecryptLogs.sh script.
Solution
Procedure
The collectAndDecryptLogs.sh script allows you to collect all logs from a single node.
As an administrator, log in to the CLI of the Avaya Aura® Device Services node from which you want to collect logs.
Run the following commands:
cdto misc
sudo ./collectAndDecryptLogs.sh
Avaya Aura® Device Services collects all logs from the node, decrypts them, and stores the decrypted logs in a TAR archive in the following directory:
