AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Administering Avaya Proactive Outreach Manager
Agent Nailup Call
The following steps explain an agent nailup flow:
POM instructs Nailer Application to launch Nailup call to the agent from the MPP.
MPP sends INVITE to the agent on Avaya Aura® Communication Manager (CM) / Avaya Aura® Call Center Elite (CCElite) via System Manager (SM).
On completion of INVITE transaction, agent call gets anchored on the MPP.
During the Nailup session only MPP conferences the customer calls as per the POM campaigns.