Property Name

Description

Name

Use this as a display name in the campaign strategy editor. If you do not specify a name, then the default name is Mail.

Description

Use to specify a description for the Mail node.

Sender's Address

Sender's Address defines the Sender's address that is displayed to the recipient. If the Sender's address node is not added, then use this Sender's Address as Sender's address.

Sender's Display Name

Use to specify the name displayed as the Sender's email id.

Reply To

Use to specify the address where the receiver sends a reply.

Restrict On No Suitable Address

If you set this property to Yes and if POM cannot attempt a record because of guard time restrictions, or minimum and maximum contact time restrictions, POM marks the record as temporary restricted. POM queues the record to the predefined POM queue for a retry.

Set this property to No if you want POM to mark the records that cannot be attempted because of guard time restrictions, or minimum and maximum contact time restrictions as completed. POM assigns the Sys_No_Callable_Address completion code to such records.

The default value is Yes.

Min Contact Time

Min Contact Time defines the earliest time when POM can send the email message. So from 00:00 to Min Contact Time, you cannot send any email messages. You can send the email messages from Min Contact Time to either Max Contact Time, if set, or till 23:59.

Max Contact Time

Max Contact Time defines the time till when you can send email messages. So from Max Contact Time to 23:59, you cannot send any email messages. You can send email messages, either from 00:00 or Min Contact Time, if set, till Max Contact Time. For example, if you are running a campaign and you do not want to send email messages after 8pm, you can set the Max Contact Time to 20:00:00.

Re-check Interval (min)

Use this to specify a time interval after which when a contact attempt is restricted because it matched some restriction of type 'temporary' it will be again checked for all the restrictions defined in that handler. If no value is specified for this parameter then it will be considered as 1 minute.

On Media Server Failure

On Media Server Failure has two values in the drop-down; retry or no_retry. If you choose retry, you can keep on trying to establish a connection with the media server. If you choose no_retry, then you can mark the disposition as Media_Server_Failure and move to the next contact.

Edit Description

Use to edit the description of the Mail node.

Applications

Mail Application

The application to be used for inbound email messages and delivery receipts. This field displays the shipped POM email applications and custom email applications.

Pacing Parameters

If you select the Pacing Type as Time-based you see the following additional fields:

Pace

Use to specify the number of email messages POM can send per second. You can specify a value between 1 and 1000000.

Mail Pace Time Unit

Use to specify the time unit for pacing. The options are: Hour, Minute, and Second.

If you select the Pacing Type as Skill-based you see the following additional fields.

The Skill Based Call Pacing Type is not visible if you have installed POM in Oceana mode.

Skill

Use to specify the inbound skill to monitor.

If you disable the skill for pacing, while the skill-based campaign is running, the changes do not take effect immediately on the running campaign. You must stop the skill-based campaign manually and change the skill being monitored from the campaign strategy.

Parameter

Use to select a parameter for the skill-based pacing.

The options are: Avg. Speed of Answer, Expected Wait Time, Queue Length, and Service Level.

Expected Wait Time

You can edit this property only when you select value Expected Wait Time in the Parameter property. You can select either High, Med, Low, or a combination of these values.

When you click SHOW SOURCE button to view the XML file, the “ewtLevels” key value pair with selected levels is displayed on the screen.

Desired Value

Depending on the parameter you select, specify different values. For Expected Wait Time, specify a valid integer value between 1 to 7200. For Service Level, specify a valid integer value between 1 to 100. For Avg Speed of Answer, specify a valid integer value between 1 to 1000. For Queue Length, specify a valid integer value between 1 to 7200.

Initial Pace

Use to specify the number of SMSs POM can send in the Pace Interval.

Pace Interval

Use to specify the time unit for pacing.

The options are: Hour, Minute, and Second.

Pacing Variation (%)

Use to specify the % value of pace using which the actual pacing is varied to match the maximum pace. POM also uses the value you specify to match or reduce the pacing to match to the initial pace.

Max Pace

Use to specify a maximum pace value with which the campaign can run. The value must be between 1 and 500000.

Edit Description

Use to change the description of the node.