Text Item

Last Updated : Sep 13, 2022 |

Use this node to define the text to play, or send in an email message, or an SMS. This node has no child node.

Note:

The properties marked with an asterisk (*) are mandatory.

The following table lists the properties of the node and their descriptions:

Property Name

Description

Name

Use this as a display name in the campaign strategy editor. If you do not specify a name, then the default name is Text Item.

Description

You can specify a description for the Text Item.

Language

This property defines the language for the text. You can select the language from the drop-down list.

The notification is sent in the selected language.

Subject

This property is valid only for the Mail task node. Use this property to define the subject of the email message.

The maximum length for the subject field is 2048 characters.

You can also click Edit Subject to use contact attributes in the subject.

This property is mandatory.

Text

Use this property to define the message body. Click Edit Text to open the Notification Text editor and define the message body.

You can define the message body in either Rich Text or HTML format.

You can also enter the contact attributes in the message. You can embed images of HTTP or file type in the message.

To ensure proper formatting of the text in an email message, select the Enable HTML format check box in the Notification Text editor.

Selecting the Enable HTML format check box displays a formatting toolbar in the editor. You can use this toolbar to apply basic HTML formatting to the text.

If you have embedded images in the email message, the formatting might differ for different clients. The formatting of the images also depends on the server and client settings.

If you clear the Enable HTML format check box, the HTML formatting that is applied to the text is removed.

The toolbar provides basic HTML formatting options such as options to change the font size, apply indentation to the text, and add hyperlinks.

For full HTML support, format the text by using any other HTML editor and copy the formatted text. In the Notification Text editor, clear the Enable HTML format check box and paste the formatted text.

Edit Subject

Click to edit the subject of the email message and use contact attributes in the subject.

Edit Text

Click to edit the message body.

You can also use contact attributes in the message body. You can embed images of HTTP or file type in the message body.

Edit Description

Click to edit the description of the Text Item.

Note:

If you use XML tags in a notification text node, and the notification text is used in Avaya Agent or Avaya Notify nodes under call action, the system plays an error prompt.

Play Hi <firstname> message:

Click Edit Text. In the Notification Text dialog box, type Hi. Select the firstName attribute from the drop-down list, and then click Insert. This adds the $firstName$ in the notification text. When you play or display the notification text, it replaces the $firstName$, with the first name of the recipient.