Roles and privileges

Last Updated : Jul 03, 2025 |

Campaigns


Roles and privileges	POM Administration	POM Campaign Manager	Org POM Campaign Manager	POM Supervisor	Org POM Supervisor
Campaign Manager
Add Campaign	No	Yes	Yes	No	No
Change Campaign	No	Yes	Yes	No	No
Delete Campaign	No	Yes	Yes	No	No
Run Now	No	Yes	Yes	No	No
Create Campaign Schedule	No	Yes	Yes	No	No
Pause Campaign Schedule	No	Yes	Yes	No	No
Resume Campaign Schedule	No	Yes	Yes	No	No
Delete Campaign Schedule	No	Yes	Yes	No	No
WFO Recording	No	Yes	Yes	No	No
Campaign Strategy
Add Campaign Strategy	No	Yes	Yes	No	No
Change Campaign Strategy	No	Yes	Yes	No	No
Delete Campaign Strategy	No	Yes	Yes	No	No
Campaign Restrictions This privilege is obsolete. You can configure campaign restrictions by using the Attribute and System Restrictions rule.
Change Campaign Restriction	This privilege is obsolete.
Campaign Attributes
Add Campaign Attribute	No	Yes	Yes	No	No
Change Campaign Attribute	No	Yes	Yes	No	No
Delete Campaign Attribute	No	Yes	Yes	No	No
Completion Codes
Add Custom Completion Codes	No	Yes	Yes	No	No
Change Custom Completion Codes	No	Yes	Yes	No	No
Delete Custom Completion Codes	No	Yes	Yes	No	No
Rules
Add Campaign Rule	No	Yes	Yes	No	No
Edit Campaign Rule	No	Yes	Yes	No	No
Delete Campaign Rule	No	Yes	Yes	No	No
Callback Manager
Delete Callback	No	Yes	Yes	No	No
Extend Callback	No	Yes	Yes	No	No
Callback Details	No	Yes	Yes	No	No
Reschedule Callback	No	Yes	Yes	No	No
Terminate Callback	No	Yes	Yes	No	No
Edit Callback	No	Yes	Yes	No	No
SipCode Event Completion Code Mappings	Yes	No	No	No	No

Note:

If you create a custom role using POM Campaign Manager as the base role and assign the Add Campaign Strategy privilege to the custom role, the system automatically assigns the Change Campaign Strategy privilege. However, the system does not indicate the change on the screen.

If you assign the Change Campaign Strategy privilege to the custom role, the system does not automatically assign the Add Campaign Strategy privilege.

Contacts


Roles and privileges	POM Administration	POM Campaign Manager	Org POM Campaign Manager	POM Supervisor	Org POM Supervisor
Contact List
Add Contact List	No	Yes	Yes	No	No
Change Contact List	No	Yes	Yes	No	No
Delete Contact List	No	Yes	Yes	No	No
Empty Contact List	No	Yes	Yes	No	No
Associate Organizations with Contact Lists	No	Yes	No	No	No
Associate Attributes with Contact Lists	No	Yes	No	No	No
Show All Contacts	No	Yes	Yes	No	No
Run Now	No	Yes	Yes	No	No
Exclude Contacts	No	Yes	Yes	No	No
Export Contacts	Yes	No	No	Yes	Yes
Contact Data Sources	No	Yes	Yes	No	No
Add Contact Data Source	No	Yes	Yes	No	No
Change Contact Data Source	No	Yes	Yes	No	No
Delete Contact Data Source	No	Yes	Yes	No	No
Schedule Contact Data Source	No	Yes	Yes	No	No
Contact Attributes
Add Contact Attributes	No	Yes	Yes	No	No
Change Contact Attributes	No	Yes	No	No	No
Delete Contact Attributes	No	Yes	Yes	No	No
Associate Contact Attributes	No	Yes	No	No	No
Generate CSV Template	No	Yes	Yes	No	No
Unmask Contact Attributes	No	No	No	No	No

DNC


Roles and privileges	POM Administration	POM Campaign Manager	Org POM Campaign Manager	POM Supervisor	Org POM Supervisor
DNC List
Add DNC List	No	Yes	Yes	No	No
Change DNC List	No	Yes	Yes	No	No
Delete DNC List	No	Yes	Yes	No	No
Empty DNC List	No	Yes	Yes	No	No
Show All Addresses	No	Yes	Yes	No	No
Add DNC Data Source	No	Yes	Yes	No	No
Change DNC Data Source	No	Yes	Yes	No	No
Delete DNC Data Source	No	Yes	Yes	No	No
Run Now	No	Yes	Yes	No	No
Schedule DNC Data Source	No	Yes	Yes	No	No
List DNC Addresses	No	Yes	Yes	No	No
Add DNC Addresses	No	Yes	Yes	No	No
Delete DNC Addresses	No	Yes	Yes	No	No
Search DNC Addresses	No	Yes	Yes	No	No
List DNC Groups
Add DNC Group	No	Yes	Yes	No	No
Edit DNC Group	No	Yes	Yes	No	No
Delete DNC Group	No	Yes	Yes	No	No
DNC List To Group Assignment	No	Yes	Yes	No	No

Configurations


Roles and privileges	POM Administration	POM Campaign Manager	Org POM Campaign Manager	POM Supervisor	Org POM Supervisor
Data center configuration
Add data center group	Yes	No	No	No	No
Edit data center group	Yes	No	No	No	No
Delete data center group	Yes	No	No	No	No
Servers
Add POM Server	Yes	No	No	No	No
Change POM Server	Yes	No	No	No	No
Delete POM Server	Yes	No	No	No	No
Change POM Global Settings	Yes	No	No	No	No
POM Health Monitor	Yes	No	No	No	No
POM Manager	Yes	No	No	No	No
Start POM Server	Yes	No	No	No	No
Stop POM Server	Yes	No	No	No	No
Outbound Settings	Yes	No	No	No	No
Add Voice Server	Yes	No	No	No	No
Change Voice Server	Yes	No	No	No	No
Delete Voice Server	Yes	No	No	No	No
POM Zone Configuration
Change Zone Configuration	No	No	No	No	No
POM Zone Licensing
Change Licenses	No	No	No	No	No
Agent, CTI, CMS and CCElite
Add Agent, CTI, CMS and CCElite	Yes	No	No	No	No
Change Agent, CTI, CMS and CCElite	Yes	No	No	No	No
Delete Agent, CTI, CMS and CCElite	Yes	No	No	No	No
Context Store Server Configuration
Add Context Store Server	Yes	No	No	No	No
Edit Context Store Server	Yes	No	No	No	No
Delete Context Store Server	Yes	No	No	No	No
Global Configurations
Change Global Configurations	Yes	No	No	No	No
Purge Schedules
Change Purge Schedule	Yes	No	No	No	No
Country Specific Phone Settings
Global Phone Reject Pattern	Yes	No	No	No	No
Add Global Phone Reject Pattern	Yes	No	No	No	No
Change Global Phone Reject Pattern	Yes	No	No	No	No
Delete Global Phone Reject Pattern	Yes	No	No	No	No
Country Setting	Yes	No	No	No	No
Add Country Setting	Yes	No	No	No	No
Change Country Setting	Yes	No	No	No	No
Delete Country Setting	Yes	No	No	No	No
Phone Reject Pattern	Yes	No	No	No	No
Add Phone Reject Pattern	Yes	No	No	No	No
Change Phone Reject Pattern	Yes	No	No	No	No
Delete Phone Reject Pattern	Yes	No	No	No	No
Time Zone Area Code Mapping	Yes	No	No	No	No
Add Time Zone Area Code Mapping	Yes	No	No	No	No
Change Time Zone Area Code Mapping	Yes	No	No	No	No
Delete Time Zone Area Code Mapping	Yes	No	No	No	No
Advanced Guard Time Configuration	Yes	Yes	Yes	No	No
Import Area Code Mapping	Yes	Yes	Yes	No	No
Area Code Import	Yes	Yes	Yes	No	No
Export Area Code Mapping	Yes	Yes	Yes	No	No
Area Code Export	Yes	Yes	Yes	No	No
Download Exported Area Code Mapping	Yes	Yes	Yes	No	No
Guard Time Configuration	Yes	Yes	Yes	No	No
Save Default Time Zone And Guard Time	Yes	Yes	Yes	No	No
Add Time Zone Mapping	Yes	Yes	Yes	No	No
Edit Time Zone Mapping	Yes	Yes	Yes	No	No
Delete Time Zone Mapping	Yes	Yes	Yes	No	No
Add State Mapping	Yes	Yes	Yes	No	No
Edit State Mapping	Yes	Yes	Yes	No	No
Delete State Mapping	Yes	Yes	Yes	No	No
Area Code Configuration	Yes	Yes	Yes	No	No
Add Area Code Mapping	Yes	Yes	Yes	No	No
Edit Area Code Mapping	Yes	Yes	Yes	No	No
Delete Area Code Mapping	Yes	Yes	Yes	No	No
Dialing Rule	Yes	No	No	No	No
Add Dialing Rule	Yes	No	No	No	No
Change Dialing Rule	Yes	No	No	No	No
Delete Dialing Rule	Yes	No	No	No	No

Agents


Roles and privileges	POM Administration	POM Campaign Manager	Org POM Campaign Manager	POM Supervisor	Org POM Supervisor
Agent Address Book
Add Contact	No	Yes	Yes	No	No
Change Contact	No	Yes	Yes	No	No
Delete Contact	No	Yes	Yes	No	No
Agent Scripts
Add Agent Script	No	Yes	Yes	No	No
Change Agent Script	No	Yes	Yes	No	No
Delete Agent Script	No	Yes	Yes	No	No
Agent Attributes
Add Agent Attribute	No	Yes	Yes	No	No
Change Agent Attribute	No	Yes	Yes	No	No
Delete Agent Attribute	No	Yes	Yes	No	No
Agent Configuration
Add Agent	No	No	No	No	No
Delete Agent	No	No	No	No	No
Import Agent	No	No	No	No	No
Agent To Organization Assignment	No	No	No	No	No
Agent Group Configuration
Create Agent Group	No	No	No	No	No
Edit Agent Group	No	No	No	No	No
Delete Agent Group	No	No	No	No	No
Agent To Group Assignment	No	No	No	No	No

Supervisor


Roles and privileges	POM Administration	POM Campaign Manager	Org POM Campaign Manager	POM Supervisor	Org POM Supervisor
Supervisor Configuration
Change Agent Group Assignment	No	No	No	No	No

Dashboard

Applies to Supervisor Dashboard.

For information about the role and privileges-based options that are available on the Supervisor Dashboard web interface, see Role and privileges-based access to the Supervisor Dashboard web interface.


Roles and privileges	POM Administration	POM Campaign Manager	Org POM Campaign Manager	POM Supervisor	Org POM Supervisor
Campaigns View
Pause Campaign	No	Yes	Yes	Yes	Yes
Resume Campaign	No	Yes	Yes	Yes	Yes
Stop Campaign	No	Yes	Yes	Yes	Yes
Contacts Data Import View
Pause Contacts Data Import	No	Yes	Yes	Yes	Yes
Resume Contacts Data Import	No	Yes	Yes	Yes	Yes
Stop Contacts Data Import	No	Yes	Yes	Yes	Yes
DNC Data Import View
Pause DNC Data Import	No	Yes	Yes	Yes	Yes
Resume DNC Data Import	No	Yes	Yes	Yes	Yes
Stop DNC Data Import	No	Yes	Yes	Yes	Yes
View Active Agents
Release From Outbound	No	Yes	Yes	Yes	Yes
Move To Job	No	Yes	Yes	Yes	Yes
Place on Break	No	Yes	Yes	Yes	Yes
Force Logoff	No	Yes	Yes	Yes	Yes
View License	No	Yes	Yes	Yes	Yes
View Zone Failover Settings	No	Yes	Yes	Yes	Yes
Allow Zone Failover	No	No	No	No	No
View Inbound Skills	No	Yes	Yes	Yes	Yes
Refresh Agent Skills (Allows the user to refresh the agent skills for CCElite)	Yes	No	No	Yes	Yes

POM Home Page Views


Campaign View	Yes	No	No	No	No
Contact List View	Yes	No	No	No	No
Agent View	Yes	No	No	No	No
Favorite View	Yes	No	No	No	No

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