Overview

Last Updated : Oct 04, 2023 |

This page displays information about SIP codes or events and their corresponding mappings with completion codes. You can configure POM to override the completion codes mapped to the sip codes.

Only an administrator user can access this page and can perform operations such as adding or modiying a mapping. A user with a SipCode Event Completion Code Mappings role can access this page but cannot add or modify a mapping.

You can use the page to perform the following operations:

  1. Update the existing sip code mapping to use a different completion code.

  2. Add a new mapping of sip code or event (which is not already present in the given list).

  3. Delete any new mapping which is created by the user (which is not provided by default).

Note:

  1. To update the default mapping, you can only select a custom completion code, which is of type "SIP".

  2. You cannot delete the default mapping provided out of the box, you can only delete any new mappings that are created by you.

  3. The mappings are applicable system wide, for all organizations.

The SIP code page displays the following fields:

  • Sipcode/Event

  • Description

  • Pom Completion Code

  • User Completion Code

Example of how POM overrides the default SIP code to completion code mapping

If a customer does not answer the call and if POM receives UA_TemporarilyUnavailable (480), then by default POM disposes the record with the completion code Ring_No_Answer.

However, if you map the SIP code, UA_TemporarilyUnavailable (480) to a custom SIP type completion code, for example, CC_temp_unavailable, then upon receiving the SIP code UA_TemporarilyUnavailable (480), POM disposes the record with the completion code CC_temp_unavailable instead of Ring_No_Answer.

Related information
Modifying a SIP code to completion code mapping
Adding a SIP code to completion code mapping
Deleting a SIP code to completion code mapping
SIP code to Completion Code page field descriptions