Editing POM server

Last Updated : Sep 28, 2022 |

Before you begin

Procedure

  1. In the navigation pane, click Proactive Outreach > Manager.
  2. On the Configurations menu, click Servers.
  3. On the Servers page, select the POM server you want to edit by clicking on the name of the server.
    Note:

    You cannot edit the name of the POM server.

    For changing the IP address of Avaya Experience Portal, see Administering Avaya Experience Portal.

  4. To update the POM server IP address or hostname, you must reissue the POM certificate based on the new IP address and hostname, and then trust the new certificate in EPM.
    1. Open a ssh session on the host EPM server with root privileges.
      Important:

      If you have the database server installed on a local server, run the $POM_HOME/bin/installDB.sh first and do not recreate the POM schema. In production environment, do not install POM database schema on local PostgreSQL.

    2. Stop the vpms service by typing service vpms stop and stop the POM service using pom stop.
    3. Run $POM_HOME/bin/do_UpdatePOMCerts.
    4. Update the POM’s copy of EPM certificate by selecting Yes.
    5. Reissue POM certificate carrying new IP and the hostname (if changed). by selecting Yes.

      If you are changing the IP address or hostname of the primary POM server, run $POM_HOME/bin/installDB.sh to reconfigure the database connection.

      When you run the $POM_HOME/bin/installDB.sh again ensure you,

      • Select the same Contact Center mode that you used earlier.

        For example, if you installed POM in the None mode, ensure that you select the None mode after you rerun the $POM_HOME/bin/installDB.sh.

      • Do not recreate the database schema.

      • If you change the IP address of the database server, change the IP address

    6. In the navigation pane, click Proactive Outreach > Manager > Configurations > Servers.
    7. Click the POM server that you want the edit.
    8. Change the POM server IP address.

      You cannot change the hostname through the user interface.

    9. Click Apply to fetch the new certificate.
    10. Trust the new updated certificate.
    11. Click Save.
    12. Start the POM service through the user interface or by typing POM restart.
  5. Optional Click the Categories and Trace Levels link to specify the trace level settings.
  6. Click Save to save the changes.

    The POM server page is displayed confirming the changes are saved.

  7. Restart the server for the changes to take effect.
  8. Add all POM applications again.