You can create contact lists and save the contact data of your customer in the contact lists. You can then use the contact lists in campaigns. You can import the contacts a file or database.
You can have multiple contact lists and segregate the contact data based on different criteria. For example, you can create a contact list containing data of all contacts staying in a specific zip code, or you can create a contact list with data of all contacts containing a particular blood group. Contact lists are useful for managing the data.
Note:
Only one instance of a data source can be in an active state, that is, in running, paused, or error state.
Note:
To ensure optimum performance and stability of POM, restrictions are imposed on number of parallel imports supported as well as on the number of contacts that can be imported or uploaded into the contact list at a time when POM is under high load. For more information on restrictions on imports, see Avaya Proactive Outreach Manager Overview and Specification.
An Org user creates the contact lists and associates the contact lists with the creator's organization. For example, a user Joe from the Sales organization (Sales/Joe), creates a new contact list called POMCustomers. This contact list is visible only to the Sales organization.
A global user can access all contact lists across all the organizations. A global user can give contact list access to multiple organizations as required. For example, a global user can give access to the POMCustomers contact list to the support organization if required.
For an Org user, the contact lists associated with the user's organization are accessible while creating campaigns.
Note:
A global user does not belong to any organization and has the POM Administration and POM Campaign Manager roles. An organization user (Org user) belongs to an organization created in Avaya Experience Portal and has the Org POM Campaign Manager role.
