POM License Settings page field descriptions

Last Updated : Aug 10, 2022 |

Field or Button

Description

External Selection
Specifies the minimum and maximum number of licenses for external selection feature.

  • Minimum: The minimum number of external selection licenses required.

  • Maximum: The maximum number of external selection licenses required.

The values you specify are the total number of licenses you can use. The system considers the maximum value you specify here as the System capacity. For more information, see Licenses page field descriptions.

Manual Agents
Specifies the total number of available Manual agent licenses. These licenses are reserved for Manual dial campaigns and are consumed every time an agent is attached to a Manual campaign. The license is released after the agent logs out or detaches from the campaign.

  • Minimum: The minimum number of manual licenses required.

  • Maximum: The maximum number of manual licenses required.

Maximum Outbound Ports

Specifies the number of ports.

  • Minimum: The minimum number of outbound ports required.

  • Maximum: The maximum number of outbound ports required.

The values you specify are the total licenses you can use. The system considers the maximum value you specify here as the System capacity. For more information, see Licenses page field descriptions.

Predictive Agents

Specifies the total number of available predictive agent licenses.

  • Minimum: The minimum number of predictive agent licenses required.

  • Maximum: The maximum number of predictive agent licenses required.

The values you specify are the total licenses you can use. The system considers the maximum value you specify here as the System capacity. For more information, see Licenses page field descriptions.

Preview Agents

Specifies the total number of available preview agent licenses.

  • Minimum: The minimum number of preview agent licenses required.

  • Maximum: The maximum number of preview agent licenses required.

The values you specify are the total licenses you can use. The system considers the maximum value you specify here as the System capacity For more information, see Licenses page field descriptions.

Agent Web API Service

Specifies the total number of available agent web API Service licenses.

  • Minimum: The minimum number of agent web API Service licenses required.

  • Maximum: The maximum number of agent web API Service licenses required.

The values you specify are the total licenses you can use. The system considers the maximum value you specify here as the System capacity For more information, see Licenses page field descriptions.

Save

Use to save the settings.

Apply

Use to apply the settings.