Editing License Settings

Last Updated : Sep 29, 2022 |

About this task

Use this procedure to configure the number of outbound ports in the POM license.

Experience Portal Manager (EPM) uses the configured outbound ports to ping an Avaya WebLM server, to count the licenses authorized for the system.

The EPM plug-in fetches the licenses from Avaya Experience Portal and deploys them on all POM servers.

Procedure

  1. In the navigation pane, click Security > Licensing.
  2. On the Licensing page, click the icon in any of the following fields:

    • License Server Information: to edit the URL for connecting to the license server.

    • Experience Portal: to edit information about Experience Portal license settings.

    • Proactive Outreach Manager: to edit information about POM license settings.

  3. Optional If you choose License Server Information, do the following:
    1. In the License Server URL field, type the URL of the license server.
    2. Click Verify to connect to the server, to check whether the URL is valid.
    3. Click Apply.
    4. Click Save.
  4. Optional If you choose Experience Portal, type values in the Minimum and Maximum fields for the following:

    • Announcements Ports

    • Email Units

    • SIP Signaling Connections

    • SMS Units

    • Telephony Ports

  5. If you choose Proactive Outreach Manager, type values in the Minimum and Maximum fields for the following:

    • External Selection

    • Manual Agents

    • Maximum Outbound Ports

      Configure outbound ports equal to or less than the telephony ports configured on the Avaya Experience Portal system.

    • Predictive Agents

    • Preview Agents

    • Agent Web API Service