Zoning is the ability of partitioning a system into multiple zones. You can create zones for better control of resources and licenses. You can use zones for geographically distributed systems and also for large local systems.
Note:
POM supports zoning within the same data center and does not support zoning across the data center or across geographic deployment.
For more information about zones, see Avaya Experience Portal documentation.
Use this page to manage the different zones between multiple POM servers. You can also use this page for managing zone failover where you can allocate campaign director (CD) or agent manager (AM) for a selected zone.
Note:
For a single POM server system set up, you do not need to change settings on this page.
For a single POM server system set up with only default zone, you can allocate only one CD and AM.
For a single POM server system set up with multiple zones, you must manually allocate the CD and AM to other zones. The system automatically allocates the primary CD and AM to the default zone.
For a multiple POM server system set up with default zone you can have multiple CD, AM and Rule Engine. The system automatically allocates the primary CD and AM to the default zone. If needed you can change the CD and AM allocation.
Note:
To change the allocation of the Agent Manager, you must first logout the agents, then stop the Agent Manager services across all servers, and then reassign the Agent Manager to the zones. You need to restart the Agent Manager services for the changes to take effect.
For a multiple POM server system set up with multiple zones, you can allocate same CD and AM to different zones or different CD and AM to different zones.
In a multiple POM server setup, if the allocated CD or AM fails, any other running CD or AM manages the zone. The system displays the running CD or AM as the current CD or AM for the specific zone. When the allocated CD or AM starts functioning, it resumes the zone management and the system displays the allocated CD or AM as the current CD or AM.
If the allocated CD or AM values are empty you cannot allocate a CD or AM to any zone. To allocate CD or AM, add at least one POM server.
If no CD or AM is available to serve the zone, the value for the current CD or AM is displayed as None.
For more information about creating and managing zones, see Avaya Experience Portal documentation.
