Perform the following steps to delete an address book entry.
Procedure
In the navigation pane, click Proactive Outreach > Manager.
On the Agents menu, click Agent Address books.
On the Agent Address books page, do the following to delete an address book entry individually or to delete more than one entries simultaneously:
To delete an entry individually, click corresponding to the agent and then click Delete.
To delete more than one entries simultaneously, click the selection boxes next to the entries, click Delete and in the Confirming Delete dialog box, click Delete.