Name

Use this as a display name in the campaign strategy editor. If you do not specify a name, then the default name is Retry.

Description

Use to describe the retry node.

Count

Use this option to set the maximum number of retry attempts. While processing the result (result is the completion code of the previous attempt) of a retry attempt, POM counts all the previous retries attempted for that contact within that handler, and then makes the next retry attempt. POM makes a retry attempt only if the number of previous retry attempts is less than the value that you specified in the Count parameter of Retry node for that result. After exhausting all retry attempts, POM moves the contact to the state or handler mentioned in the FailState in the Retry node. In the existing logic, POM maintains the count at the action node level which is global to all Retry nodes under the action node.

You can enable the option in POM to maintain the retry count at the completion code level.

For more information, see example 4 in Examples of Retry.

To enable the option, select the Retry Count per Completion Code check box on the Global Configurations page.

Interval (sec)

Use to set the time in seconds to wait before a retry.

For example, if you specify the Count as 3 and Interval as 10, 20, 30, POM attempts the first retry after 10 seconds, the second retry after 20 seconds, and the third retry after 30 seconds.

If you specify the Count as 3 and Interval as 20, POM attempts each retry after 20 seconds.

Address Looping

You can choose to Enable or Disable the address looping. If you enable Address Looping and you have specified the Count as 6 and have defined 2 addresses, POM attempts the first retry on the first address and the second retry on the second address. Since the Count is 6, but there are only 2 addresses, POM will attempt the third retry again on the first address, and then the fourth retry again on the second address in a loop manner till the number of retries matches the value specified in the Count field.

If you disable Address Looping, POM selects the first matching address from all addresses under the Retry node after evaluating the minimum and maximum times specified for the addresses. POM attempts the next address only if the previous address is restricted due to the minimum and maximum times.

Fail State

Use to move the contact to Fail State if all retries fail.

If you set the Fail State to Wait, then after all the retry attempts, the contact does not move to another handler. The campaign does not stop after attempting all the contacts and remains in Running state.

Edit Description

Use to edit the description of the retry node.