4.1 |
November, 2025 |
The following information is updated:
New in this release section is updated. In the Purge Schedules page field descriptions topic, Database Reindexing field description is added. In the Edit POM Server page field descriptions and in the POM Global Settings page field descriptions, the Load Monitor Service component is added in the Categories and Trace Levels field. In the POM Health Monitor page field descriptions, System Load tab detail is added. -
In the following topics, a note about restrictions due to heavy load is added:
Contact Lists overview File Splitter overview Do Not Call (DNC) overview Creating a data source schedule Running a data source Upload Contacts page field descriptions About contact data source
Information related to POM monitor and cache service is removed as POM monitor and cache service are obsolete from this release. In the New Contact List page field descriptions, the plus (+) character to the list of disallowed characters for the Name field. In the Purge Schedules Overview topic, a note about purge restriction is added. In the Purge Schedule Configurations chapter, Database reindexing overview topic is added. In the POM Home page field descriptions topic, System Restrictions widget information is added. In the Call node topic, note added in the Preview Time (Sec) field about the time mismatch of a few seconds due to network latency. In the POM Reports topic, a note about report restriction is added. In the POM Manager page field descriptions, Load Monitor component is added to the Service Names. In the POM Servers Overview topic, Load Monitor service detail is added. |
Release 4.0.2 SP4, Issue 1 |
Feb 2025 |
The following information is updated:
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Release 4.0.2 SP3, Issue 1 |
June 2024 |
The following information is updated:
In the POM Home overview topic, more information about System Notifications widget is added. In the POM Home page field descriptions topic, more information about System Notifications widget is added. In the New / Edit Filter Template page field descriptions topic, in the Sort Details section, in the page field description of Value, a Note is added. In the Contacts tab field descriptions topic, more information about the Contacts tab is added. In the POM Health Monitor page field descriptions, in the POM System Limits section, information about the Total Number of Callbacks header is added. In the Global Configurations page field descriptions topic, in the Campaign Settings section, information about Allow Sorting By Phone Attribute option is added. In the New / Edit Rule page field descriptions topic, in the Nuisance Frequency section, information about the Same Calendar Day option is added. In the Contact Attributes chapter, in the Overview topic, in the list in Table 1: System attributes with the system-generated values, information about a new system attribute (addedOn) is added. In the New Data Source first page field descriptions topic, for the Check phone numbers/E-Mails for DNC option, a Note is added. In the Uploading contacts topic, for the Check phone numbers/E-Mails for DNC option, a Note is added. In the Upload Contacts page field descriptions topic, for the Check phone numbers/E-Mails for DNC option, a Note is added. In the Roles and privileges topic, in the Contact List section, information about the Exclude Contacts role is added. In the Excluding contacts from a contact list topic, information is added about the Exclude for Days field. In the Excluded Contacts page field descriptions topic, information is added about the Exclude Until field. In the Add Excluded Contacts page field descriptions topic, information is added about the Exclude for Days field. In the New / Edit Campaign page field descriptions topic, information about User Contact ID and Customer ID is added and more information about Filter Template is added. In the New Contact List page: Details tab field descriptions topic, an option to select an attribute for DNC is added. In the Add Address/User Contact ID/Customer ID To DNC List page field descriptions, information about DNC for Days, User Contact ID, and Customer ID is added. In the Add Multiple DNC Addresses/User Contact IDs/Customer IDs page field descriptions, information about DNC for Days, User Contact ID, and Customer ID is added. In the DNC List Details page field descriptions topic, information about ID Type and the DNC Until column is added. In the New Data Source second page (for file import) field descriptions topic, for the Local File Import, SFTP File Import, and the Browse File options, information is added about the record format of a DNC address in a file. The file uploads to the POM server. In the Uploading contacts topic, for the Exclude Contacts option, information is added about the record format of a DNC address in a file. The file uploads to the POM server. In the Add DNC data source page field descriptions topic, for the Upload Addresses From Following File option, information is added about the record format of a DNC address in a file. The file uploads to the POM server. In the DNC Registered Contact Details page field descriptions topic, information about ID Type and the DNC Until column is added. In the Campaign strategy node topics, in the Call, SMS, Mail, Custom action node, Address sections, in the page field description of Min Contact Time, a note updated. In the Campaign Manager page field descriptions topic, information about the Stop option and Organization column is added. The following topic is added:
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Release 4.0.2 SP2, Issue 1.2 |
October 2023 |
The following information is updated:
In the New / Edit Campaign page field descriptions topic, information about Time Zone Phone Attributes, User Preferred Time, Timezone of Zipcode is added. In the New / Edit Rule page field descriptions topic, in the description of Add Condition, a URL is added to navigate a user to the Supported formats of day, date, and time for databases in Attribute and System Restrictions page. In the Supported formats of day, date, and time for databases in Attribute and System Restrictions topic, while defining rule conditions, a new example of using the special keyword, $TODAY with DATE or TIMESTAMP datatypes is added. In the Supported formats of day, date, and time for databases in Attribute and System Restrictions topic, in the Support for special keywords in Rule query editor section, a new keyword for the TIMESTAMP datatype is added. In the Edit Callback page field descriptions topic, a Note is added. In the Contact Lists page field descriptions topic, an option to upload contacts into a contact list is added. In the Data Source tab field descriptions topic, in the Actions row, a Note is added about available action items for the data sources created with Upload File option. In the POM Home overview topic, information about System Notifications widget is added. In the POM Home page field descriptions topic, in the Columns row, information about System Notifications widget is added. In the POM Health Monitor page field descriptions, information about POM System Limits is added. In the Roles and privileges topic, in the Contacts table, section, in the Contact List section, information about the Export Contacts role is added. In the Agent Scripts topic, information about enhanced security is added. The following topics are added:
Exporting Contacts from a Contact List. Export Contacts dialog box field descriptions. Exporting Contacts from a database. Export Contacts page field descriptions Contact Lists page field descriptions Attribute Selection page field descriptions Overview of SIP codes Adding a SIP code to completion code mapping Modify a SIP code to completion code mapping Delete a SIP code to completion code mapping SIP code to Completion Code page field descriptions |
Release 4.0.2 SP1, Issue 1.1 |
March 2023 |
Updated the description of the Next State After property in the Result node topic. Added an example of using the special keyword, $TODAY with TIME or TIMESTAMP datatypes while defining rule conditions. Updated the topic Supervisor Configuration page field descriptions. |
Release 4.0.2, Issue 1.0 |
October 2022 |
Added the following information:
Advanced guard time with follow-the-sun dialing. Change pacing type of a Call task node in real time. Enable or disable Silence Call Detection for Call task nodes with Custom, None, Skill Based, and Time Based pacing types. SFTP configuration section under Managing configurations. Sorting option description in the New in this release section. Exporting completion codes to the campaign export .csv file. Procedure for accessing the Audit Log Viewer. Unmask Contact Attributes role description in the Managing users section. Added the following procedures in the Managing users section:
Modifying users Deleting users -
Added the following sections in the Contact lists section:
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Added the following sections in the Contact Attribute section:
New predefined phone and zip code type of attributes. Procedure for generating CSV templates for attributes. Separate tables for system attributes with system-generated values and user-defined values.
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Added the following sections in the DNC Lists section:
In the Managing Agents section, added an example of a CSV file for importing agents. Updated the following information:
Date and time formats in the Date and time formats for databases in filter templates topic. Supported time zone after enabling the advanced guard time topic. Navigation information in topics according to the new GUI. List of associated attributes that are added with a phone attribute in the Contact Attribute section. |
