Modifying a SIP code to completion code mapping

Last Updated : Oct 28, 2025 |

Before you begin

Create a custom completion code of type SIP.

It is recommended that you perform this operation during maintenance hours and ensure that no campaigns are running and no agents are logged in.

For more information about how to create a completion code of SIP type, see New / Edit Completion Codes page field descriptions

Procedure

  1. In the navigation pane, click Proactive Outreach > Manager.
  2. On the Campaigns menu, click SIP Codes.
  3. On the SIP Code To Completion Code page, modify the fields as required.

    For default mappings, you can modify only the User Completion Code field.

    For user added mappings, you can modify Sipcode/Event, Description, and User Completion Code fields.

  4. Click Save.
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