CD Zone Configuration

Zone

Displays the list of zones created on the Avaya Experience Portal server.

Allocated CD

Specify the primary Campaign Director (CD) to assign to the specific zone.

Current CD

Displays the current Campaign Director (CD) managing the specific zone.

Apply

Use to apply changed Campaign Director for the zone.

AM Zone Configuration

Selection check box

Use to select the zone that you want to reset.

Zone

Displays the list of zones created on the Avaya Experience Portal server.

Allocated AM

Specify the primary Agent Manager (AM) to assign to the specific zone.

Current AM

Displays the current Agent Manager (AM) managing the specific zone.

Logged in Agents

Displays the total number of agents in that zone.

Save

Use to save the changed Agent manager for the zone.

Save and Apply

Use to apply the changed the zone ownership from current Agent manager to the allocated Agent manager.