Exception

Last Updated : Jul 12, 2022 |

This is the child node for Restrict and Custom Restrict nodes. Use the Exception node to exempt contacts from the parent restricting condition.

You can base the Exceptions on system or contact attributes.

Exception has no child node.

The following table lists the properties of the node and their descriptions:

Property Name

Description

Name

Type a name for the Exception node. If you do not specify a name, the default name is Exception.

Description

Use to specify the description for the Exception node.

Attribute Type

Attribute Type defines if the attribute is system or contact.

Attribute

Attribute drop-down gets its value based on the value in Attribute Type property.

If the Attribute Type is system, the Attribute property displays the following options: day, date, and time.

If the Attribute Type is contact, the Attribute property displays all contact attributes.

Operator

You can use the operator with the attribute and its values. You can select any operator from Contains, Equals, Not Equals, Is Null, Is Not Null.

For example, if you have an attribute FirstName NOT EQUALS Abc, then NOT EQUALS is an operator.

Value

Value property defines the actual value which evaluates the exception.

Min Value

If the value for the attribute is greater than the value in Min Value property, then all those contacts are exempted from restriction.

Max Value

If the value for the attribute is less than the value in Max Value property, then all those contacts are exempted from restriction.

Edit Description

Use to edit the description of the node.

Note:

Date and Time based comparisons use the date and time format specified in Global Date Format field. Ensure that you specify the date and time without separators.

In the above campaign, to restrict platinum card holders to receive calls; except those for whom the amount due is more than 50000, add Exception node under Restrict node. In the Attribute Type, select contact and the contact attribute which saves the due amount. In the Min Value attribute, put 50000. Now you can call all contacts who have due amount more than 50000, even if the card holders are platinum card holders.